Service Desk Coordinator
2 days ago
Support / NOC / Service Desk Rotation: Yes - work is in rotational shift Job Summary: The Service Desk Coordinator is responsible for monitoring the support ticket queue, ensuring tickets are promptly assigned to the appropriate teams or personnel, and tracking resolution progress to ensure SLAs are met. This role acts as a central point of coordination for day-to-day ticket flow and escalations, ensuring smooth operations and high customer satisfaction. Key Responsibilities: Monitor incoming support tickets, chats and calls in real-time across all support channels. Assign tickets to appropriate teams or personnel based on priority, category, and expertise. Track ticket progress and follow up with teams to ensure timely resolution within SLA. Escalate issues proactively when delays or bottlenecks are identified. Communicate with customers regarding ticket updates, when needed. Maintain ticket hygiene (correct categorization, tags, status, and timely closure). Prepare and share daily/weekly reports on ticket volumes, SLA compliance, and pending issues. Coordinate handoffs during shift changes. Assist in updating documentation and processes for better ticket flow. Requirements: Proven experience in a support/helpdesk/NOC environment. Strong understanding of ticketing systems (e.g Hostbill, WHMCS, Zendesk etc.). Excellent coordination and communication skills. Good understanding of IT / Cloud infrastructure and support categories. Highly organized with an eye for detail and follow-through. Willing to work in shifts, including nights/weekends (if applicable). Preferred Qualifications: Bachelor's or Master's in IT/Computer Science Experience in hosting, cloud, or managed services industry. Knowledge of SLAs and escalation matrices.
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Service Desk Coordinator
1 day ago
Pune, India Matrix Business Machines Pvt Ltd Full timeWe have requirement for the post of **‘Service Desk coordinator’** **Job Title: ‘Service Desk coordinator’** **Location - Baner (Work from Office)** **Experience - 2 to 5 year** **Job Description and Responsibilities**: - Adhere to ITIL based Service Management processes such as change, incident, Service Request and configuration management. -...
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Service Desk Coordinator
7 days ago
Hadapsar, Pune, Maharashtra, India Matrix Business Machines Pvt Ltd Full timeLocation - Service Desk Co-coordinator Experience - 2+ Years Notice Period - Immediate - 30 Days **Responsibilities**: Managing vendors Work related to purchasing. Prioritize the calls, and accordingly assign work to the engineers. Prepare work report. Skill Set - CCNA Pay: ₹25,000.00 - ₹30,000.00 per month **Benefits**: - Provident...
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Deal Desk Coordinator
4 days ago
Pune, India OpenGov Inc. Full timeJob Summary: Reporting to the Commercial Operations Manager, the Deal Desk Coordinator (India) supports the execution of day-to-day commercial operations by preparing quotes, order forms, and Professional Services assignments. This role ensures accurate and timely processing of transactional deal flow, supporting U.S. and global revenue operations across new...
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Deal Desk Coordinator
4 days ago
Pune, India OpenGov Inc. Full timeJob Summary: Reporting to the Commercial Operations Manager, the Deal Desk Coordinator (India) supports the execution of day-to-day commercial operations by preparing quotes, order forms, and Professional Services assignments. This role ensures accurate and timely processing of transactional deal flow, supporting U.S. and global revenue operations across new...
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Deal Desk Coordinator
4 days ago
Pune, India OpenGov Inc. Full timeJob Summary:Reporting to the Commercial Operations Manager, the Deal Desk Coordinator (India) supports the execution of day-to-day commercial operations by preparing quotes, order forms, and Professional Services assignments. This role ensures accurate and timely processing of transactional deal flow, supporting U.S. and global revenue operations across new...
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Deal desk coordinator
3 days ago
Pune, India OpenGov Inc. Full timeJob Summary:Reporting to the Commercial Operations Manager, the Deal Desk Coordinator (India) supports the execution of day-to-day commercial operations by preparing quotes, order forms, and Professional Services assignments. This role ensures accurate and timely processing of transactional deal flow, supporting U. S. and global revenue operations across new...
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Deal Desk Coordinator
4 days ago
Pune, India OpenGov Inc. Full timeJob Summary:Reporting to the Commercial Operations Manager, the Deal Desk Coordinator (India) supports the execution of day-to-day commercial operations by preparing quotes, order forms, and Professional Services assignments. This role ensures accurate and timely processing of transactional deal flow, supporting U.S. and global revenue operations across new...
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Deal Desk Coordinator
4 days ago
Pune, India OpenGov Inc. Full timeJob Summary: Reporting to the Commercial Operations Manager, the Deal Desk Coordinator (India) supports the execution of day-to-day commercial operations by preparing quotes, order forms, and Professional Services assignments. This role ensures accurate and timely processing of transactional deal flow, supporting U.S. and global revenue operations across new...
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Deal Desk Coordinator
4 days ago
Pune, India OpenGov Inc. Full timeJob Summary: Reporting to the Commercial Operations Manager, the Deal Desk Coordinator (India) supports the execution of day-to-day commercial operations by preparing quotes, order forms, and Professional Services assignments. This role ensures accurate and timely processing of transactional deal flow, supporting U.S. and global revenue operations across new...
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Deal desk coordinator
3 days ago
Pune, India OpenGov Inc. Full timeJob Summary:Reporting to the Commercial Operations Manager, the Deal Desk Coordinator (India) supports the execution of day-to-day commercial operations by preparing quotes, order forms, and Professional Services assignments. This role ensures accurate and timely processing of transactional deal flow, supporting U. S. and global revenue operations across new...
