Service Coordinator

2 days ago

Pune Maharashtra, India proarc welding & cutting systems pvt ltd Full time

** Urgent Opening **

**Post **: Service Coordinator

**Location **:Pune. Operation
**Area **:NA. Inhouse office work

**Qualification**: Diploma / BE- Elec, Mech

**Reporting To **:Service HOD

**Contact:

- ** HR Tejaswini

7410785714

**Skill Requirements**:

- Minimum 2 years of experience in in-house sales or service coordinator role.
- Fluent in English and mail communication
- MS Excel Advance.
- In-depth product knowledge & ability to identify different parts of the machine.
- Good Intra-personal skills and time-management skills for internal coordination.

**Responsibilities**:

- Quoting spares required by the end user
- Coordinating with service team for the right spare part required by end user
- Coordinating and tracking orders with purchase team. Keep close follow-up with

them.
- Coordinating with logistics agencies to get best quote and finding out most

economical solutions for dispatch of spares parts.
- Lining up all documentation related activities for dispatched.
- Tracking status of dispatches until order is received by end user.
- Assess telephonic client issues and provide recommendations to fix problems by

telephonic guidance
- Assess the on-field service needs of clients and assign service engineer of the region
- Ensure adequate, timely, and cost-effective services and respond to any issues that

occur during the delivery of services.
- Maintain good communication with customer & field service engineer to assure

there are no gaps in services
- Ensure the necessary spares are dispatched with proper documentation and follow

up to fill ongoing service needs
- Create and maintain a database of clients and tracking clients' service records.
- Maintain good relationships with service providers and clients to keep customer

base
- Analysing service revenue sales wrt machine sales & submitting monthly report.
- Facilitating programs and services, job training, and transportation.
- Monitoring the services being provided, evaluating the quality of services and

identifying areas that need improvements.
- Following up with clients regularly to assess and ensure their satisfaction.
- Sending AMC offers & assists service managers and engineers in orders and

approaching new customers.
- Work with marketing department to ensure smooth execution of media campaign.

**Job Types**: Full-time, Permanent

Pay: ₹25,422.72 - ₹34,203.64 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 7410785714

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