Customer Support Executive

6 days ago


Lower Parel Mumbai Maharashtra, India OneSpider Technolopgies LLP Full time

**Customer Support Executive - ERP Software (Lower Parel East, Mumbai)**

**Job Details**:

- **Location**: Lower Parel East, Mumbai (10 min walk from station)
- **Working Hours**: Mon-Sat | 10:00 AM - 7:00 PM
- **Experience**: Freshers to 2 years
- **Education**:Commerce Graduate or 12th pass with customer support experience

**Key Responsibilities**:

- Troubleshoot ERP accounting and GST issues.
- Conduct training sessions for new users.
- Document cases and escalate complex issues to the technical team.
- Ensure high customer satisfaction and timely follow-ups.

**Must Have Skills**:

- Basic knowledge of accounting principles and GST.
- Customer centric attitude with strong communication skills.

**Nice to Have**:

- Prior exposure to any accounting/ERP software.
- Experience using remote access tools.

**Job Types**: Full-time, Permanent, Fresher

Pay: Up to ₹20,000.00 per month

**Benefits**:

- Commuter assistance

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Overtime pay

**Experience**:

- Customer support: 1 year (preferred)

Work Location: In person



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