Customer Support

3 days ago

Lower Parel Mumbai Maharashtra, India Assignedge Network Pvt Ltd Full time

**Key Responsibilities**:

- **Customer Interaction**:

- Provide product or service information, guide customers through troubleshooting steps, and ensure a positive experience with the brand.
- **Issue Resolution**:

- Identify, diagnose, and resolve customer complaints or technical issues promptly and effectively.
- Escalate complex issues to the appropriate departments, ensuring quick resolution and mínimal disruption to the customer experience.
- **Customer Satisfaction**:

- Maintain high customer satisfaction levels by delivering excellent service and ensuring prompt follow-up with customers when required.
- Assist customers in processing orders, returns, exchanges, and other service-related inquiries.
- **Documentation & Reporting**:

- Accurately document customer interactions, inquiries, complaints, and feedback into the company’s CRM system.
- Prepare reports on customer feedback and service performance, and suggest improvements based on customer insights.
- **Product Knowledge**:

- Stay updated on the company's products, services, and policies to effectively address customer inquiries and provide accurate information.
- Participate in training sessions to improve product knowledge and customer support skills.
- **Collaboration**:

- Work closely with cross-functional teams, including sales, technical support, and operations, to resolve customer issues and improve service delivery.
- Collaborate with team members to achieve daily and monthly targets.

Pay: ₹45,000.00 - ₹50,000.00 per month

**Experience**:

- total work: 3 years (preferred)

Work Location: In person

**Speak with the employer**
+91 9920501044

  • Customer Support

    1 week ago

    Lower Parel, Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time

    **Job Title**: Customer Support Executive **Location**: Lower Parel, Mumbai **Salary**: ₹20,000 - ₹30,000 per month **Experience**: 0 - 3 years **Qualification**: Bachelor’s Degree (in any discipline) **Key Responsibilities**: - Provide **accurate information, guidance, and resolutions** related to products or services. - Maintain records of...

  • Customer Support Associate

    2 weeks ago

    Lower Parel, Mumbai, Maharashtra, India STEMM One Cloudworks Pvt Ltd Full time

    **Job Title: Customer Support Representative** **Experience**: 1.5 - 3 years **Location**: [Insert Location or Remote] **Employment Type**: Full-Time **Job Summary**: **Key Responsibilities**: - Deliver live product demos and walkthroughs for prospective and existing customers. - Provide technical and functional support to users, ensuring timely...

  • Customer Support Executive

    4 days ago

    Lower Parel, Mumbai, Maharashtra, India Mirraw Online Services Pvt. Ltd Full time

    **We are looking for Customer Support Executive ( Freshers are also welcome),** **Process - Blended process,** **Location - Mumbai ( Lower Parel / Currey Road).** **Job Profile**: **Responsibilities**: - Interacting with customers on daily basis. - Listening to customers patiently and helping them resolve issues. - Helping customers with their product...

  • Customer Support Executive

    3 days ago

    Lower Parel, Mumbai, Maharashtra, India Mirraw Online Services Pvt. Ltd Full time

    **We are looking for Customer Support Executive experience in Backend (E-mails and Chats) and Voice process (Inbound and Outbound calls).** **Location - Lower Parel/ Currey Road.** **Job Profile**: **Responsibilities**: - Interacting with customers on daily basis. - Listening to customers patiently and helping them resolve issues. - Helping customers with...

  • Customer Support Executive

    2 days ago

    Lower Parel, Mumbai, Maharashtra, India Torero Softwares Limited Full time ₹ 20,000 per year

    Customer Support ExecutiveCompany: Torero Softwares Ltd (Medica Software)Job Type: Full-timeLocation: Lower Parel East, Mumbai (Work from Office)Experience: 0 - 4 yearsJob Summary:We are looking for a friendly and responsible Customer Support Executive to help our clients use Medica Software. You will assist users with basic software, accounting, and...

  • Customer Support Representative

    3 days ago

    Lower Parel, Mumbai, Maharashtra, India Ace Blend Full time

    **Job Overview**: We are looking for a CRM Executive to manage customer relationships, drive engagement, and enhance customer retention. You will be responsible for handling customer queries, executing CRM campaigns, and ensuring a seamless customer experience for our nutrition brand. **Key Responsibilities**: - Handle after-sales service, complaint...

  • Customer Support Service

    3 days ago

    Lower Parel, Mumbai, Maharashtra, India Birla Open Minds Full time

    **Role description** - To make the idea of excellent customer service seem less nebulous and more attainable - To build trust, maintain long term relationships with the customers and operate as the point of contact - To conduct calls to existing customers and enquire about utilization of the product - Act as a bridge between the tech team and customer...

  • Customer Support Executive

    1 week ago

    Lower Parel, Mumbai, Maharashtra, India Torero Softwares Limited Full time

    **Customer Support Executive** **Company**: Torero Softwares Ltd (Medica Software) **Job Type**: Full-time **Location**: Lower Parel East, Mumbai (Work from Office) **Experience**: 0 - 4 years **Job Summary**: We are looking for a friendly and responsible **Customer Support Executive** to help our clients use **Medica Software**. You will assist users...

  • Customer Support Executive

    6 days ago

    Lower Parel, Mumbai, Maharashtra, India Torero Softwares Limited Full time

    **Customer Support Executive** **Company**: Torero Softwares Ltd (Medica Software) **Job Type**: Full-time **Location**: Lower Parel East, Mumbai (Work from Office) **Experience**: 0 - 4 years **Job Summary**: We are looking for a friendly and responsible **Customer Support Executive** to help our clients use **Medica Software**. You will assist users...

  • Customer Support Executive

    6 days ago

    Lower Parel, Mumbai, Maharashtra, India OneSpider Technolopgies LLP Full time

    **Customer Support Executive - ERP Software (Lower Parel East, Mumbai)** **Job Details**: - **Location**: Lower Parel East, Mumbai (10 min walk from station) - **Working Hours**: Mon-Sat | 10:00 AM - 7:00 PM - **Experience**: Freshers to 2 years - **Education**:Commerce Graduate or 12th pass with customer support experience **Key Responsibilities**: -...