Customer Support Service

2 days ago

Lower Parel Mumbai Maharashtra, India Birla Open Minds Full time

**Role description**
- To make the idea of excellent customer service seem less nebulous and more attainable
- To build trust, maintain long term relationships with the customers and operate as the point of contact
- To conduct calls to existing customers and enquire about utilization of the product
- Act as a bridge between the tech team and customer queries, making sure of a quick resolution.
- Collection of the fees from parents
- To Execute and manage the hybrid activities for students.

**Required Skills**:
Graduate in any field along with Having a keen interest and deep understanding of the Indian education sector.
- Interested in mentoring and guiding students.
- Good interpersonal and presentation skills.
- Passionate about changing the way millions of children learns globally.
- Super energetic and driven to spread better learning.
- Interested in speaking to, counselling and guiding students.
- Fluent communication in English & Hindi.
- Relevant experience in Tele-calling, Customer Support, Sales & Marketing
- Strong convincing skills.
- Having Basic Technical knowledge.

**Job Types**: Full-time, Permanent

**Salary**: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Morning shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Lower Parel, Mumbai, Maharashtra (required)

Ability to Relocate:

- Lower Parel, Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 9577766623

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