Customer Support Representative

3 days ago

Lower Parel Mumbai Maharashtra, India Ace Blend Full time

**Job Overview**:
We are looking for a CRM Executive to manage customer relationships, drive engagement, and enhance customer retention. You will be responsible for handling customer queries, executing CRM campaigns, and ensuring a seamless customer experience for our nutrition brand.

**Key Responsibilities**:

- Handle after-sales service, complaint resolution, and customer queries efficiently.
- Execute CRM campaigns to enhance customer engagement, retention, and loyalty.
- Work closely with the marketing and sales team to implement targeted communication strategies.
- Maintain and update customer data in the CRM system.
- Analyze customer feedback and suggest improvements for better customer experience.
- Upsell and cross-sell products based on customer preferences and buying patterns.
- Handle other assigned tasks from the senior team.

**Requirements**:

- 1-3 years of experience in customer service, CRM, or a similar role.
- Strong communication and interpersonal skills.
- Familiarity with CRM tools and data management.
- Ability to handle customer complaints with a solution-oriented approach.
- Prior experience in the nutrition, wellness, or health industry is a plus.

**What We Offer**:

- Competitive salary and performance incentives.
- Opportunity to work with a fast-growing nutrition brand.
- Employee discounts on health and wellness products.
- A dynamic and supportive work environment

Pay: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Fixed shift

Work Location: In person

**Speak with the employer**
+91 9967511976
Application Deadline: 16/05/2025
Expected Start Date: 20/05/2025

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