Customer Support Executive

3 days ago

Lower Parel Mumbai Maharashtra, India Mirraw Online Services Pvt. Ltd Full time

**We are looking for Customer Support Executive experience in Backend (E-mails and Chats) and Voice process (Inbound and Outbound calls).**

**Location - Lower Parel/ Currey Road.**

**Job Profile**:
**Responsibilities**:

- Interacting with customers on daily basis.
- Listening to customers patiently and helping them resolve issues.
- Helping customers with their product queries.
- Misc day to day activities.
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work night shifts (For male employees only).
- Ability to work overtime as required by business -most often occurring in the weeks surrounding the festive season (EID and Diwali).

**Regards,**

HR team.

**Salary**: ₹15,000.00 - ₹27,127.27 per month

**Benefits**:

- Flexible schedule

Schedule:

- Flexible shift
- Rotational shift

COVID-19 considerations:
Regular Sanitisation and Temperature checks,

Ability to commute/relocate:

- Lower Parel, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer Support: 1 year (preferred)
- Blended process (Backend and Voice process): 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

**Speak with the employer**

+91-XXXXXXXXXX

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