Customer Support Executive

3 days ago

Lower Parel Mumbai Maharashtra, India Mirraw Online Services Pvt. Ltd Full time

**We are looking for Customer Support Executive experience in Backend (E-mails and Chats) and Voice process (Inbound and Outbound calls).**

**Location - Lower Parel/ Currey Road.**

**Job Profile**:
**Responsibilities**:

- Interacting with customers on daily basis.
- Listening to customers patiently and helping them resolve issues.
- Helping customers with their product queries.
- Misc day to day activities.
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work night shifts (For male employees only).
- Ability to work overtime as required by business -most often occurring in the weeks surrounding the festive season (EID and Diwali).

**Regards,**

HR team.

**Salary**: ₹15,000.00 - ₹27,127.27 per month

**Benefits**:

- Flexible schedule

Schedule:

- Flexible shift
- Rotational shift

COVID-19 considerations:
Regular Sanitisation and Temperature checks,

Ability to commute/relocate:

- Lower Parel, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer Support: 1 year (preferred)
- Blended process (Backend and Voice process): 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

**Speak with the employer**

+91-XXXXXXXXXX

  • Customer Support Executive

    3 days ago

    Lower Parel, Mumbai, Maharashtra, India Torero Softwares Limited Full time

    **Customer Support Executive** **Company**: Torero Softwares Ltd (Medica Software) **Job Type**: Full-time **Location**: Lower Parel East, Mumbai (Work from Office) **Experience**: 0 - 4 years **Job Summary**: We are looking for a friendly and responsible **Customer Support Executive** to help our clients use **Medica Software**. You will assist users...

  • Customer Support

    3 days ago

    Lower Parel, Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time

    **Job Title**: Customer Support Executive **Location**: Lower Parel, Mumbai **Salary**: ₹20,000 - ₹35,000 per month **Gender**: Open to All **Education**: Bachelor’s Degree (Any discipline) **Job Summary**: **Key Responsibilities**: - Resolve customer complaints and issues effectively, ensuring satisfaction. - Provide detailed information about...

  • Customer Support Executive

    3 days ago

    Lower Parel, Mumbai, Maharashtra, India Torero Softwares Limited Full time

    **Job Opening: Customer Support Executive at Torero Softwares Ltd (ERP Software)** Location: Lower Parel East, Mumbai **Role Overview** Join Torero Softwares Ltd as a Customer Support Executive and assist clients in resolving queries related to software, accounting, and GST while providing training sessions for our ERP software. **Key Responsibilities...

  • Customer Support Representative

    3 days ago

    Lower Parel, Mumbai, Maharashtra, India Ace Blend Full time

    **Job Overview**: We are looking for a CRM Executive to manage customer relationships, drive engagement, and enhance customer retention. You will be responsible for handling customer queries, executing CRM campaigns, and ensuring a seamless customer experience for our nutrition brand. **Key Responsibilities**: - Handle after-sales service, complaint...

  • Customer Support

    3 days ago

    Lower Parel, Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time

    **Key Responsibilities**: - **Customer Interaction**: - Provide product or service information, guide customers through troubleshooting steps, and ensure a positive experience with the brand. - **Issue Resolution**: - Identify, diagnose, and resolve customer complaints or technical issues promptly and effectively. - Escalate complex issues to the...

  • Customer Support Service

    3 days ago

    Lower Parel, Mumbai, Maharashtra, India Birla Open Minds Full time

    **Role description** - To make the idea of excellent customer service seem less nebulous and more attainable - To build trust, maintain long term relationships with the customers and operate as the point of contact - To conduct calls to existing customers and enquire about utilization of the product - Act as a bridge between the tech team and customer...

  • Customer Support Executive

    2 days ago

    Lower Parel, Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time

    **Job Overview**: **Key Responsibilities:1. Customer Interaction & Query Resolution**: - Provide accurate, valid, and complete information by using the right methods and tools. - Assist customers with placing orders, tracking shipments, handling payments, or resolving product-related concerns. - Troubleshoot technical issues (where applicable) and escalate...

  • Customer Service Executive

    3 days ago

    Lower Parel, Mumbai, Maharashtra, India Torero Softwares Limited Full time

    **Hiring: Customer Support Executive (Software) - Lower Parel, Mumbai** **Company**:Torero Softwares Ltd **Location**: Lower Parel East, Mumbai (10 min walking distance from station) **Timing**: Monday to Saturday | 10 AM - 7 PM **Experience**: Freshers to 2 years **Education**: Commerce graduates OR 12th pass with Customer Support...

  • Orm Executive Customer Excellence

    2 days ago

    Lower Parel, Mumbai, Maharashtra, India Gozoop Online Pvt. Ltd Full time

    We are looking for a self-motivated and result oriented creative professional to join us as a **Executive**: - Brand Reputation Management ( **ORM Executives**). - Work Location : Lower Parel | Prabhadevi - Should have good communication in English. - Previous experience in customer service can apply Responsibilities: (Including, not restricted to) -...

  • Customer Service Executive

    2 days ago

    Lower Parel, Mumbai, Maharashtra, India Burgundy Brand Collective Full time

    **Position**: Customer Service Executive **Responsibilities**: - Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions - Replenishing retail shelves as per store requirement - Managing store visual merchandising and...