Customer Support Executive

1 day ago


Lower Parel Mumbai Maharashtra, India Envision Overseas Education Full time

**Job Overview**:
We are seeking a **Customer Service Executive** to handle inbound and outbound calls, resolve customer queries, provide information about products/services, and ensure customer satisfaction. The role is similar to a **Telecaller profile** with added responsibilities of after-sales support, follow-ups, and relationship management.

**Key Responsibilities**:

- Make **outbound calls** to prospective or existing customers to promote products/services.
- Handle **inbound customer calls**, respond to queries, and provide accurate information.
- Maintain customer records by updating databases with the latest details.
- Generate leads and convert inquiries into sales opportunities.
- Follow up with customers regarding pending queries, payments, or services.
- Handle customer complaints politely and professionally, ensuring resolution.
- Meet daily/weekly calling targets and reporting requirements.
- Build and maintain strong customer relationships for long-term engagement.
- Coordinate with internal teams (sales, operations, service) to resolve issues.

**Key Skills & Competencies**:

- Excellent **communication skills** (verbal and written).
- Active listening and problem-solving abilities.
- Ability to handle high call volumes with patience and professionalism.
- Basic computer knowledge (MS Office, CRM software).
- Target-oriented with strong persuasion and negotiation skills.
- Positive attitude and customer-centric mindset.

**Qualifications & Experience**:

- Minimum **12th pass / Graduate** in any stream.
- Prior experience as a **Telecaller / Customer Service Executive** preferred.
- Freshers with good communication skills are welcome.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (required)

**Location**:

- Lower Parel, Mumbai, Maharashtra (required)

Shift availability:

- Day Shift (required)

Work Location: In person



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