Customer Support Associate
2 weeks ago
**ey Responsibilities**:
- Resolve customer issues and complaints with empathy and efficiency.
- Provide accurate information about products and services.
- Process orders, returns, and exchanges.
- Document and update customer records in the CRM system.
- Follow up with customers to ensure their issues are resolved.
- Collaborate with other departments to address and resolve customer concerns.
- Identify and escalate complex issues to the appropriate team or manager.
- Maintain a high level of product knowledge to provide informed assistance to customers.
- Contribute to continuous improvement initiatives in the customer support process.
**Qualifications**:
- High school diploma or equivalent; associate’s or bachelor’s degree preferred.
- Proven experience in a customer support or customer service role.
- Proficiency in using customer support software and CRM systems.
- Strong written and verbal communication skills.
- Excellent problem-solving and conflict resolution skills.
- Ability to multitask and manage time effectively.
- Strong attention to detail and organizational skills.
- Positive attitude and a passion for providing excellent customer service.
**Skills**:
- Strong interpersonal skills and t
Pay: ₹35,000.00 - ₹40,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (required)
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
**Speak with the employer**
+91 9920501044
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