
Customer Relationship Executive
1 day ago
**Position: CRM Executive**
**About the Role**:
**Key Responsibilities**:
- Handle customer queries and support via chat, calls, and WhatsApp
- Manage ORM (Online Reputation Management) across platforms
- Collect, track, and analyze customer feedback for continuous improvement
- Map and optimize customer journeys to improve satisfaction and retention
- Collaborate with marketing and sales teams for seamless customer communication
- Ensure quick turnaround and resolution of customer concerns
- Strive to meet customer satisfaction goals and KPIs
**Requirements**:
- 2-5 years of experience in CRM, customer service, or related roles (preferably in FMCG/D2C industry)
- Strong communication skills, with **fluent English** (written & spoken)
- Proven ability to manage multiple channels of customer communication
- Goal-oriented, fast learner, and strong in execution
- Good understanding of customer journey mapping and engagement strategies
**Why Join Us?**
- Opportunity to work with a fast-growing FMCG brand
- A dynamic, customer-centric role with growth opportunities
- Be a part of a team that values innovation and customer satisfaction
Pay: ₹40,000.00 - ₹50,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Work Location: In person
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