Customer Support Executive
1 week ago
**Key Responsibilities**:
- **Customer Assistance**:
- Provide accurate, valid, and complete information to resolve issues or answer questions.
- **Problem Resolution**:
- Identify customer needs and resolve their concerns effectively.
- Escalate complex issues to relevant departments and follow up to ensure resolution.
- **Customer Relationship Management**:
- Maintain positive relationships with customers by providing excellent service.
- Gather and record customer feedback to improve products and services.
- **Product Knowledge**:
- Develop in-depth knowledge of company products, services, and processes.
- Educate customers on product features, usage, and benefits.
- **Documentation**:
- Record details of customer interactions, complaints, and resolutions accurately in the CRM system.
- Prepare and present regular reports on customer service activities.
- **Team Collaboration**:
- Work closely with internal teams, such as sales, technical support, and marketing, to enhance customer satisfaction.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹40,000.00 per month
Schedule:
- Day shift
- Morning shift
**Experience**:
- total work: 3 years (preferred)
Work Location: In person
**Speak with the employer**
+91 9920501051
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