Customer Support Executive

3 days ago

Lower Parel Mumbai Maharashtra, India Master Marine Services Pvt Ltd Full time

Job Title: Customer Support Executive
Experience Required: 2-3 years
Location: Head Office - Lower Parel, Mumbai
Industry: Shipping
He/She will be responsible for assisting users of the, handling customer queries, resolving issues, and ensuring a smooth customer experience.

Key Responsibilities:
Assist customers in registration, login, and navigation of the portal.
Resolve issues related to Shipping bill, VGM, Form 13 and Forwarding Note submission, error messages, or transaction failures.
Escalate technical issues to the IT/technical team and follow up until resolution.
Maintain records of customer interactions and feedback.
Provide guidance on tariff, billing, and compliance processes related to MMD3.
Ensure high customer satisfaction through professional communication and timely support.
Familiarity with ICEGATE, shipping documentation, or VGM submission.
Basic knowledge of MS Office and ticketing systems.

Required Skills & Qualifications:
Graduate in any discipline (preferred: Commerce, Logistics, or IT background).
1-3 years of experience in customer service/helpdesk (shipping, logistics, or portal support preferred).
Good knowledge of online portals, data entry, and documentation processes.
Excellent communication skills (English and Hindi; regional language is a plus).
Problem-solving skills with attention to detail.
Ability to work under pressure and handle multiple queries simultaneously.

**Job Types**: Full-time, Permanent

Pay: ₹24,000.00 - ₹29,000.00 per month

Work Location: In person

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