Customer Service
20 hours ago
**Experience: 1-2 years into customer service/BPO**
**Roles and Responsibilities**:
- Provide courteous and professional assistance to customers, addressing their concerns promptly and effectively.
- Build rapport with customers and establish a positive relationship to enhance their overall experience.
- Listen attentively to customer inquiries and concerns, and accurately identify the root cause of issues.
- Troubleshoot problems and provide appropriate solutions or escalate complex issues to higher-level support or relevant departments.
- High school diploma or equivalent; bachelor's degree preferred.
- Strong verbal and written communication.
**Job Types**: Full-time, Permanent, Fresher
**Benefits**:
- Health insurance
- Paid time off
- Provident Fund
Schedule:
- Day shift
Work Location: In person
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