Csa (Customer Service Associate)

4 hours ago

Lucknow Uttar Pradesh, India Trash tokri service management private limited Full time

**Customer service** is broader and encompasses all interactions. Customer service agents are more relationship-driven and aim to help ensure customer satisfaction. Customer service teams focus on creating a positive overall experience throughout the customer journey. Great customer service includes assisting customers before, during and after a purchase, as well as addressing nontechnical inquiries such as product recommendations, billing questions or complaints.

For example, a customer service representative might help a customer find the right product, address a delivery concern or handle a return.

Both customer service and effective customer support are critical to building loyalty and reducing customer churn. Successful businesses often integrate the two to provide a comprehensive and satisfying customer experience.
Timely responses are critical in customer support. Quick resolution of issues demonstrates attentiveness and helps maintain customer satisfaction. Implementing systems to monitor response times and set service-level agreements (SLAs) for urgency can streamline support processes. For complex cases, setting clear expectations for resolution time and providing regular updates builds trust and reduces frustration.

For example, a global leader in home appliances used IBM’s next-generation virtual assistant technology to reshape their after-sales customer support. After the technology was implemented, the client was able to handle 120,000 conversations per month, with each interaction down to an average of 53 seconds (a 25% reduction in handling time) and only nine messages exchanged, setting a new standard

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹13,000.00 - ₹16,000.00 per month

**Benefits**:

- Cell phone reimbursement

Work Location: In person

  • CSA (Customer Service Associate)

    1 week ago

    Lucknow, Uttar Pradesh, India S.P Retail ventures limited Full time ₹ 1,92,000 - ₹ 2,16,000 per year

    Job Title: Customer Service Associate (CSA) – KidswearLocation: lucknowExperience Required: 2 to 5 yearsIndustry: Apparel Retail – KidswearJob Summary:We are looking for a passionate and customer-focused Customer Service Associate (CSA / Sr.CSA) to join our Exclusive Brand Outlet (EBO) at lucknow . The ideal candidate will have prior experience in...

  • Customer Support Associate

    1 week ago

    Gomtinagar, Lucknow, Uttar Pradesh, India Niftel Communications Full time

    **CSA / CSE (Voice / Chat Support)** **Location: Lucknow, Uttar Pradesh** **Salary: - ₹13,500 - ₹16,500 per month** ** | Work from Office** About the Role: **Key Responsibilities**: - Handle inbound and outbound customer chats efficiently. - Resolve customer queries accurately and with empathy. - Provide timely and relevant information while...

  • Customer Support Associate

    1 week ago

    Lucknow, Uttar Pradesh, India woodrock infotech pvt ltd Full time

    Role: Customer Support Associate (CSA) Job Location: Lucknow Hiring immediate joiners Mode of Work: Work from Office Process - Inbound Customer Service. Job Profile - Have to handle customer queries. Criteria Work Timing: Rotational (9 Hrs of Work) Week off - Any 1-day week off (Rotational) Location details for Walk In interview: 8th floor Bhavya...

  • CSA (Customer Service Associate)

    1 week ago

    Lucknow, Uttar Pradesh, India Trash tokri service management private limited Full time ₹ 1,56,000 - ₹ 1,92,000 per year

    Customer service is broader and encompasses all interactions. Customer service agents are more relationship-driven and aim to help ensure customer satisfaction. Customer service teams focus on creating a positive overall experience throughout the customer journey. Great customer service includes assisting customers before, during and after a purchase, as...

  • Csa (Customer Service Associate)

    6 days ago

    Moradabad, Uttar Pradesh, India PVR cinema Full time

    Customer service associate Must good communications Must 12 th pass Age 18 to 23 Good computer knowledge Immideate joiner 7078746525 devyanshi HR pvr moradabad contact me **Salary**: ₹10,500.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Rotational shift Supplemental pay types: - Performance bonus - Yearly...

  • Customer Service Associate

    2 days ago

    Gomtinagar, Lucknow, Uttar Pradesh, India Canary Apparels Pvt. Ltd. Full time

    **Key Responsibilities**: - Greet customers and provide assistance in selecting clothing and accessories. - Ensure a clean, organized, and visually appealing store environment. - Handle customer inquiries, complaints, and feedback in a professional manner. - Operate the cash register, process payments, and issue receipts accurately. - Assist with stocking...

  • Customer Sales Assistant

    2 days ago

    Indore, Madhya Pradesh, India BHARAT LIFESPACE PVT. LTD. Full time

    We are seeking a dynamic and customer-friendly **Customer Sales Associate (CSA)** to join our furniture showroom team. The CSA will play a key role in delivering excellent service, understanding customer needs, guiding them through product selections, and converting walk-ins into satisfied buyers. **Key Responsibilities**: - Greet & Attend customers...

  • Csa (Customer Service Associate)

    2 weeks ago

    Maha Nagar Colony, Bareilly, Uttar Pradesh, India PVR Cinemas Ltd Full time

    Customer service associate Must have 12 pass. Must have good communication skills Must have good appreance Basic computer knowledge Selling skills Comfortable in night shift also Contact me 7078746525 HR **Job Type**: फ़ुल-टाइम Pay: ₹10,000.00 - ₹11,000.00 per month **Benefits**: - प्रॉविडेंट...

  • Customer Support Associate

    4 days ago

    Noida, Uttar Pradesh, India Snow Planners And Builders Full time

    **We Are Hiring !!!** Role - International Non Voice, French Voice Process, Chat Process Salary - 15k Take home, 19CTC Location - Noida Qualification - Graduation is mandatory Experience - Fresher as well as experienced Shift - Day Rotational shift AGe - 18 to 40 Rotational week off **Key Responsibilities**: - Excellent written communication skills...

  • Customer Support Associate

    4 days ago

    Noida, Uttar Pradesh, India Orlank Technology Pvt Ltd Full time

    **We are looking for a motivated Customer Support Agent **Job description** **Greetings from Orlank Technology Private Limited !!** **We are currently hiring for an immediate opportunity for an International Non Voice (Gaming Project).** **ob Title Customer Service Associate (CSA)**: **The role of the Customer Service Associate (CSA) - Non-Voice, will be...