CSA (Customer Service Associate)

20 hours ago

Lucknow, Uttar Pradesh, India S.P Retail ventures limited Full time ₹ 1,92,000 - ₹ 2,16,000 per year

Job Title: Customer Service Associate (CSA) – Kidswear

Location: lucknow

Experience Required: 2 to 5 years

Industry: Apparel Retail – Kidswear

Job Summary:

We are looking for a passionate and customer-focused Customer Service Associate (CSA / Sr.CSA) to join our Exclusive Brand Outlet (EBO) at lucknow . The ideal candidate will have prior experience in apparel retail, preferably in kidswear, and be capable of delivering an excellent shopping experience while meeting store and individual sales targets.

Key Responsibilities:

  • Greet and assist customers warmly, understanding their needs and recommending suitable products from the kidswear collection.
  • Provide detailed product knowledge, including sizes, fits, materials, and styling advice for children's apparel.
  • Maintain high standards of visual merchandising and ensure the store is well-organized, clean, and attractive.
  • Achieve daily/weekly/monthly individual sales targets and contribute to overall store performance.
  • Handle billing, cash/card transactions, and ensure accuracy in point-of-sale processes.
  • Collect and encourage customer feedback and reviews to improve service and gain brand trust.
  • Support store-level marketing activities and in-store promotions.
  • Monitor stock levels and assist with stock replenishment and inward/outward movement.
  • Assist in inventory audits and stock take as scheduled.
  • Comply with all operational, security, and grooming standards.

Key Skills & Competencies:

  • Strong interpersonal and communication skills
  • Energetic, polite, and approachable with a flair for customer interaction
  • Sales-driven and goal-oriented attitude
  • Knowledge of fashion, especially in the kidswear segment, will be a plus

Job Type: Full-time

Pay: ₹16, ₹18,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off

Education:

  • Diploma (Required)

Language:

  • English, hindi ,local language (Preferred)

Work Location: In person

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