Customer Support Executive

7 hours ago

Lucknow, Uttar Pradesh, India Trash tokri service management private limited Full time ₹ 1,80,000 - ₹ 1,92,000 per year

Customer support is a range of services provided by a business to assist customers with their inquiries and issues related to its products or services. The goal is to ensure a smooth user experience, build customer loyalty, and enhance overall user satisfaction. While often used interchangeably, customer support and customer service have subtle differences. Customer support is generally more technical and focused on helping customers with specific product issues like troubleshooting, installation, and maintenance. Customer service, by contrast, encompasses the entire customer experience, from initial contact to follow-up. Key functions of customer support

  • Technical assistance: Helping customers with technical problems related to software, hardware, or other products.
  • Troubleshooting: Diagnosing and resolving problems a customer is having with a product or service.
  • Billing and account support: Assisting customers with payment, subscription, and refund issues.
  • Product guidance: Guiding customers on how to best use a product's features to achieve their goals.
  • Managing complaints: Listening to and addressing customer frustrations in a professional and empathetic manner.

Essential skills for customer support

  • Empathy: The ability to understand and share the feelings of another person. It helps de-escalate tense situations and show customers you care about their concerns.
  • Patience: Staying calm and professional, especially with frustrated customers, to find a solution.
  • Product knowledge: A deep understanding of the product or service is crucial for answering questions and troubleshooting effectively.
  • Communication: Using clear, positive, and easy-to-understand language. Avoiding jargon helps prevent misunderstandings and builds confidence.
  • Active listening: Paying close attention to the customer's needs and concerns before offering a solution.
  • Problem-solving: Efficiently and effectively identifying and resolving customer issues.

Job Types: Full-time, Permanent

Pay: ₹15, ₹16,000.00 per month

Work Location: In person

  • Customer Support Executive

    2 weeks ago

    Lucknow, Uttar Pradesh, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 2,45,000 - ₹ 2,76,000 per year

    JOB DESCRIPTION :-Agents have to calls from customer , shall fluently speak, write and comprehend in English, and Hindi. Eligibility Criterias :-Good Communication in English.Fresher & Experience both can Apply.GraduatesExperience candidates must have minimum 6 months of documented experience in any customer Service. (Any Experience)Six days working and 1...

  • Customer Service Executive

    7 hours ago

    Lucknow, Uttar Pradesh, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 1,70,000 - ₹ 2,00,000 per year

    Job Opening Startek (Voice Process – BLINKIT Inbound Rider Support)Dear Candidate,Kindly check the JD below. Please stay active during the interview process and be patient while waiting for your turn.Position: Voice Process (Inbound – 90% Riders, 10% Customers)Work Mode: Work from HomeQualification: Graduate / UndergraduateExperience: * Freshers &...

  • Customer Support Executive

    1 week ago

    Lucknow, Uttar Pradesh, India Agkem Impex Pvt Ltd Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Customer Support Executive Locations: Lucknow, About the Role We are seeking a proactive and detail-oriented Customer Support Executive to deliver exceptional customer service, manage leads, coordinate purchases, and support order-to payment processes. This role requires strong communication skills, multitasking ability, and ownership of tasks from...

  • Customer Support Executive

    3 weeks ago

    Lucknow, Uttar Pradesh, India Multrix Full time

    Company DescriptionMultrix is at the forefront of the BPO industry, offering exceptional customer service and professional support systems. We use the latest technology to provide customized BPO solutions tailored to the unique needs of every business. Our comprehensive services include end-to-end business solutions, customer support (chat/email/voice),...

  • Customer Support Executive

    1 week ago

    Lucknow, Uttar Pradesh, India EDUPROVINCE TECHNOLOGIES PRIVATE LIMITED Full time ₹ 2,500 - ₹ 3,20,848 per year

    Job Title: Customer Support Executive | Technical Support Executive Voice & Chat Process Non VoiceQualification: Undergraduate/Any Graduate with Fluent EnglishJob Location: Lucknow UP, Indore, Noida, Gurgaon, Mumbai, JaipurCandidate can Apply from Pan india 14days Accommodation with travel ticketBenefitsVirtual interviewHRSAHIL WhasAp.Job Types: Full-time,...

  • Customer Support Executive

    3 weeks ago

    Lucknow, Uttar Pradesh, India Shobha Shringar Jewellers Full time

    About Us: Shobha Shringar Jewellers is a luxury jewelry brand known for its exquisite craftsmanship and timeless elegance. With a legacy of over 40 years, we blend tradition with contemporary artistry, offering finely crafted pieces that celebrate heritage and sophistication. Working model: Onsite Location: Walkeshwar, MumbaiDays: Monday - SaturdayTimings:...

  • Customer Care Executive

    2 weeks ago

    Lucknow, Uttar Pradesh, India Vaishnavi Support Services LLP Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    An upcoming company is looking for customer care executive for their outbound calling process.Qualification GraduateGood communication skills in English and Hindi.Computer and Ms office knowledgeFemale candidates preferredLocation Gomtinagar Lucknow.Job Types: Full-time, Permanent, FresherPay: ₹12, ₹18,000.00 per monthApplication Question(s):Can you work...

  • Customer Support Executive

    4 days ago

    Lucknow, Uttar Pradesh, India Pizlio models Full time ₹ 1,20,000 - ₹ 1,44,000 per year

    Requirements: 1–2 years of experience in customer support / client handling Good communication skills (Hindi & English preferred) Basic computer knowledge & ability to manage calls/emails Problem-solving attitude & patience in handling queriesResponsibilities:Handle inbound & outbound customer callsRespond to customer queries via calls, chat & emailAssist...

  • Customer Support Executive

    2 weeks ago

    Lucknow, Uttar Pradesh, India Avasara Consulting Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Position: Customer Support (International Voice Process)Experience: 0 to 5 YearsQualification: Undergraduate in any disciplineLocation: LucknowKey Requirements :Handle customer queries via inbound/outbound calls or online channelsProvide prompt solutions and resolve routine issuesEnsure high levels of customer satisfaction and service qualityMaintain...

  • Customer Support Representative

    1 week ago

    Lucknow, Uttar Pradesh, India Dhal Information System Pvt Ltd Full time ₹ 25,000 - ₹ 3,00,000 per year

    Position: Customer Support ExecutiveLocation: LucknowMode: Work from OfficeExperience: 0-2years (freshers can apply)Qualification: GraduateWorking Days: 5.5 Working DaysInterview Process: VirtualKey Responsibilities:•Resolve customer queries with efficiency and professionalism•Ensure high levels of customer satisfaction through quality service•Maintain...