Customer Support

5 days ago

Lucknow, Uttar Pradesh, India EEPIC Digital Full time ₹ 2,40,000 - ₹ 9,60,000 per year

Customer Support & Coordination Executive

Location: Lucknow

Department: Post Sales

Experience: Minimum 5 years in Customer Support / Coordination

Industry: Medical Equipment / Healthcare

About the Company

With over 85 years of excellence, our company is a leading name in the Indian medical equipment industry, achieving a 6X growth from ₹20 Cr to ₹104 Cr in FY 2024–25. We are expanding our team to enhance service operations and customer satisfaction.

Job Description

We are looking for a Customer Support & Coordination Executive to handle end-to-end customer service operations, remote team coordination, and service monitoring.

The role requires strong communication, analytical skills, and a proactive approach to task closure.

Key Responsibilities

  • Handle service and dispatch-related inbound calls.
  • Register complaints and track service requests in CRM/Google Sheets.
  • Coordinate with field engineers for installations, service visits, and reports.
  • Follow up with customers on pending payments and CMC renewals.
  • Track shipments and update customers on dispatch status.
  • Prepare and share daily MIS and performance reports.

Skills & Requirements

  • Minimum 5 years' experience in customer service/support.
  • Strong command of English & Hindi (other languages a plus).
  • Proficient in Google Workspace and Excel.
  • Excellent communication, follow-up, and documentation skills.
  • Self-driven, process-oriented, and disciplined professional.

Apply Now – Join a fast-growing organization shaping the future of medical technology service in India.

Job Type: Full-time

Pay: ₹9, ₹32,222.79 per month

Work Location: In person

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