
Senior Work Force Management Executive
2 weeks ago
Roles and Responsibilities
- Manage day-to-day operations of the team, ensuring efficient scheduling and planning of resources.
- Develop and maintain accurate forecasts to ensure effective capacity planning and resource allocation.
- Collaborate with stakeholders to identify areas for improvement and implement process enhancements.
- Analyze data to optimize staffing levels, reduce costs, and improve customer satisfaction.
- Provide exceptional customer service by responding promptly to queries from customers.
Desired Candidate Profile
- 0-3 years of experience in WFM Planning & Scheduling or related field (BPO/Call Centre).
- Strong understanding of Capacity Planning, RTA (Real-Time Analysis), and Scheduling principles.
- Proficiency in using WFM tools such as Workforce Management Systems (WMS) software.
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