Senior Executive

12 hours ago

Lucknow, Uttar Pradesh, India NEXUS CONSULTING SOLUTIONS Full time ₹ 18,00,000 - ₹ 24,00,000 per year

Job Title:
Senior Executive – WFM

Location:
Lucknow

Vacancies:
2

CTC:
4 LPA

Job Description

We are hiring
Senior Executive – Workforce Management (WFM)
for our
Lucknow location
. The candidate must have strong communication skills and prior experience in
BPO operations with WFM exposure
.

Key Responsibilities

  • Monitor and manage real-time call center operations to ensure optimal staffing and service levels.
  • Prepare, analyze, and share daily/weekly/monthly performance reports.
  • Forecast call volumes and staffing requirements as per business needs.
  • Ensure schedule adherence and compliance.
  • Coordinate with operations and leadership teams to address workforce-related challenges.
  • Provide insights and recommendations to improve productivity and utilization.

Requirements

  • Education:
    Graduate in any stream.
  • Experience:
    Minimum 2 years overall BPO experience, with at least 1 year in
    Workforce Management
    .
  • Mandatory:
    BPO experience.
  • Good communication and analytical skills.
  • Familiarity with workforce management tools and reporting.

Why Join Us?

  • Work with a global leader in customer experience management.
  • Career growth opportunities.
  • Competitive salary and benefits.

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