Customer Support Executive

REMOTE
Customer Support Executive

ARDEM Data Services Private Limited

UNIT No B-1/ 5th Floor 504 & 505 DLF MY PAD, Vibhuti Khand Gomti Nagar, Lucknow – 226010, India

Telephone:

Email:

Apply on ARDEM

Location: Remote (Work from Home)

Shift: Night Shift (7:00 PM – 4:00 AM IST)

Expected Start Date: November-Week 1

Experience Required: 3-4 Years

Gender: Female Candidates Only

Availability: Immediate Joiners Preferred

Share This Job

Share

Share Share Share

ARDEM is looking for a Customer Support Executive to join our growing remote team. In this role, you will interact with US-based clients, handle customer inquiries, manage utility account setups, coordinate with vendors, and support accounting collection and fund detail management. The ideal candidate is proactive, detail-oriented, and comfortable working in a fast-paced environment.

Key Responsibilities

• Handle customer inquiries via phone and email in a professional and courteous manner.
• Resolve issues efficiently while maintaining a positive customer experience.
• Make outbound calls for follow-ups, feedback, and service updates.
• Maintain accurate records of all customer interactions in the CRM system.
• Update clients in real time via email regarding the current status of each request.
• Communicate professionally with US clients and internal stakeholders.
• Manage utility account setup and ensure accurate information entry.
• Contact vendors to collect, verify, and maintain required documentation.
• Proactively take action on vendor accounts and notify clients of any observed issues.
• Assist in accounting collection and fund tracking activities.
• Handle client queries promptly while ensuring confidentiality and accuracy.
• Contact clients via teams, email, or in-person (as applicable) to discuss overdue accounts.
• Negotiate payment arrangements and provide debt resolution solutions.
• Maintain detailed records of all collection activities and communications.
• Monitor account status and follow up on payment plans.
• Prepare and send collection letters or legal notices as necessary.
• Collaborate with internal departments to resolve customer issues affecting payment.

Requirements

• Proven experience in a voice-based customer service or collections role for at least 3+ years.
• Fluency in US English accent is a must.
• Excellent verbal communication and listening skills.
• Ability to multitask, manage time effectively, and handle difficult conversations with professionalism and empathy.
• Bachelor's degree Required (Finance, Business, or a related field).

Required Skills and Qualifications

• Strong communication, negotiation, and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Proficiency in using CRM tools, collection software, SAP Business One, NetSuite, and Microsoft Excel.
• Knowledge of relevant laws and regulations related to debt collection.
• Ability to work independently and as part of a team.

Additional Requirements

This opportunity enhances your work-life balance with allowance for remote work. To be successful your computer hardware and internet must meet these minimum requirements:

• Laptop or Desktop:

• Operating System: Windows

• Screen Size: 14+ Inches
• Screen Resolution: FHD (1920×1080)
• Processor: i5 or higher
• RAM: Minimum 8GB (Must)
• Type: Windows Laptop
• Software: AnyDesk
• Internet Speed: 100 MBPS or higher

This is an exciting opportunity to play a pivotal role in strengthening the security foundation of a dynamic US-based BPO. You will have the autonomy to drive significant change and see the direct impact of your work. For a high-performing individual, this contract serves as a direct pipeline to a long-term career with our growing security team, offering stability and continued professional development.

About ARDEM

ARDEM is a leading Business Process Outsourcing (BPO) and Business Process Automation (BPA) company serving clients across the USA and Canada for over 20 years. We are passionate about innovation, efficiency, and excellence — continuously improving our solutions to deliver measurable value to our clients. Join us and be part of a team transforming the future of business process outsourcing.

NOTE

ARDEM will never ask for any personal information or banking information during the hiring process for any data entry/processing type of work. If you are contacted by any party claiming to represent ARDEM Incorporated offering work from home jobs – this is fraud. Please disregard and refer to ARDEM's Careers page for all open job positions. We apologize for any inconvenience caused by such acts.

---