CSA (Customer Service Associate)

1 day ago

Lucknow, Uttar Pradesh, India Trash tokri service management private limited Full time ₹ 1,56,000 - ₹ 1,92,000 per year

Customer service is broader and encompasses all interactions. Customer service agents are more relationship-driven and aim to help ensure customer satisfaction. Customer service teams focus on creating a positive overall experience throughout the customer journey. Great customer service includes assisting customers before, during and after a purchase, as well as addressing nontechnical inquiries such as product recommendations, billing questions or complaints.

For example, a customer service representative might help a customer find the right product, address a delivery concern or handle a return.

Both customer service and effective customer support are critical to building loyalty and reducing customer churn. Successful businesses often integrate the two to provide a comprehensive and satisfying customer experience.

Timely responses are critical in customer support. Quick resolution of issues demonstrates attentiveness and helps maintain customer satisfaction. Implementing systems to monitor response times and set service-level agreements (SLAs) for urgency can streamline support processes. For complex cases, setting clear expectations for resolution time and providing regular updates builds trust and reduces frustration.

For example, a global leader in home appliances used IBM's next-generation virtual assistant technology to reshape their after-sales customer support. After the technology was implemented, the client was able to handle 120,000 conversations per month, with each interaction down to an average of 53 seconds (a 25% reduction in handling time) and only nine messages exchanged, setting a new standard

Job Types: Full-time, Permanent, Fresher

Pay: ₹13, ₹16,000.00 per month

Benefits:

  • Cell phone reimbursement

Work Location: In person

  • Customer Service Associate

    21 hours ago

    Lucknow, Uttar Pradesh, India PVR Cinemas Ltd Full time ₹ 1,32,000 - ₹ 1,44,000 per year

    Job Title: Service Associate (Walk-ins between- 10:30- 4PM)Location: Lucknow, Uttar PradeshCompany: PVR SaharaganjDepartment: Operations / Customer ServiceReporting To: Duty OfficerJob Summary:PVR Cinemas is looking for enthusiastic and customer-focused Service Associates to join our team in Saharaganj. The ideal candidate will be responsible for delivering...

  • Customer Service Executive @Lucknow

    21 hours ago

    Lucknow, Uttar Pradesh, India Shining Stars Institution & travels Full time ₹ 25,000 - ₹ 40,000 per year

    Hi Jobseeker,Greeting from Shiningstars ITPLWe are hiring for Customer Service Executives at Lucknow (Gomti Nagar )Salary:- upto 3 LPA*Any Fresher/ Experienced /Undergraduate/Graduate all can apply*Working Conditions :Rotational Shift (Day/Night)5 working daysWeekly off : RotationalKey Responsibilities:Handle high volume of inbound and/or outbound calls...

  • Associate

    23 hours ago

    Lucknow, Uttar Pradesh, India Methodex Systems Pvt. Ltd. Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionMethodex Systems Pvt. Ltd., established in 1960, is one of India's leading solution providers catering to Government Enterprises, PSUs, Banks, Offices, Institutions, and Commercial Establishments. With a nationwide presence and over 100,000 satisfied customers, Methodex is committed to customer delight from need analysis to after-sales...

  • Customer Service Assistant

    2 weeks ago

    Lucknow, Uttar Pradesh, India Phoon Huat Full time ₹ 75,000 - ₹ 80,000 per year

    Job SummaryType of role: Free LancerLocation: RemoteBudget: SGD 750 per month ( All Inclusive)Mandatory Skills: Excellent EnglishReports to:Customer Service Team LeaderCompany:Phoon Huat Pte Ltd )Job SummaryPhoon Huat, a leading provider of food ingredients and baking supplies in Singapore, is seeking a proactive and customer-focusedCustomer Service...

  • Customer Service Engineer

    1 week ago

    Lucknow, Uttar Pradesh, India GE Healthcare Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer Service Engineer Job Description SummaryAs a Senior Customer Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, carrying out installation and maintenance all GE HealthCare Imaging equipment like MR, CT etc and ensuring customer satisfaction in the assigned...

  • Retail Sales Associate

    23 hours ago

    Lucknow, Uttar Pradesh, India CLUBWORLD24 Full time ₹ 3,36,000 per year

    Job Description – Sales AssociatePosition OverviewA Sales Associate is responsible for assisting customers during the purchasing process, ensuring a positive shopping experience, and meeting sales targets. They act as the face of the company, helping customers find products, answering questions, and promoting items or services.Key ResponsibilitiesGreet and...

  • Associate/Junior Associate/Senior Associate

    2 weeks ago

    Lucknow, Uttar Pradesh, India Theobroma Foods Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job descriptionWe have a walk in interview, on coming Saturday to Monday (04th Oct to 06th Oct' 2025) at -Theobroma Outlet - Shop No-9 &10, Ground Floor, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010Looking for Associate/Junior AssociateTo conduct the briefs of the team members at the commencement of the shiftTo supervise and guide the team...

  • Customer Service Engineer

    7 days ago

    Lucknow, Uttar Pradesh, India GE Healthcare Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description Summary As a Senior Customer Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, carrying out installation and maintenance all GE HealthCare Imaging equipment like MR, CT etc and ensuring customer satisfaction in the assigned area. GE HealthCare is a...

  • Sales Associate

    1 day ago

    Lucknow, Uttar Pradesh, India Infinity Learn Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionInfinity Learn, a protege of Sri Chaitanya in the Edtech space, is revolutionizing the digital learning landscape. Driven by a digital-first approach and led by the industry's top digital talent, our mission is to impact every learner's life positively. With over 36 years of experience in the education domain and highly versatile leaders,...

  • Sales Associate

    2 weeks ago

    Lucknow, Uttar Pradesh, India ORANGE CASTLE PRIVATE LIMITED Full time ₹ 15,000 - ₹ 28,00,000 per year

    Company DescriptionORANGE CASTLE PRIVATE LIMITED is a real estate company based in lucknow, uttar pradesh, India. The company operates out of Orange castle site office gomti nagar extension, lucknow is dedicated to providing unique project to its clients. The company is known for its commitment to quality and client satisfaction, making it a trusted name in...