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Customer Support Associate

2 weeks ago

Noida Uttar Pradesh, India Snow Planners And Builders Full time

**We Are Hiring **

Role - International Non Voice,
French Voice Process,
Chat Process

Salary - 15k Take home, 19CTC

Location - Noida

Qualification - Graduation is mandatory

Experience - Fresher as well as experienced

Shift - Day Rotational shift

AGe
- 18 to 40

Rotational week off

**Key Responsibilities**:

- Excellent written communication skills in English language
- English Proficency to be maintained at Versant C1 and above.
- Answer Customer queries regarding products, invoice, order status, payment issues, refunds, delivery date, chargebacks etc.
- The Associate should have a strong typing proficiency with at least gross typing speed of 35 words per minute with 90% accuracy.
- The associate should be comfortable working in rotational/night shifts and willing to work on holidays basis business requirements.
- Ability to address customer complaints, or other issues with products or services. The associate should be comfortable in handling customer queries via chat.
- The associate should be able to handle multiple concurrencies via chat channel.
- Excellent judgment and decision-making skills.
- Attention to detail.
- Optimistic, friendly, positive, and self-motivated personality.
- Ability to work in a team.
- Service oriented profile and with a focus on problem solving.
- Assist customers to navigate website and completing purchases.
- Stay updated on product knowledge, policies, and processes to better assist customers.
- Process customer orders, cancellations, and returns accurately and efficiently.
- Capture and maintain accurate and detailed records of customer interactions and transactions.
- Maintain a high level of professionalism in all customer interactions, maintaining a friendly and empathetic tone
- Excellent research and problem-solving skills, using creativity to find innovative solutions.
- Proven track record of successfully managing a live chat support team in a fast-paced, customer-focused environment.

FOR MORE DETAILS CONTACT: HR - 6380723976(Dillibai)

**Salary**: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Work Location: In person