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Customer Support Associate

2 weeks ago

Noida Uttar Pradesh, India Orlank Technology Pvt Ltd Full time

**We are looking for a motivated Customer Support Agent

**Job description**

**Greetings from Orlank Technology Private Limited **

**We are currently hiring for an immediate opportunity for an International Non Voice (Gaming Project).**

**ob Title Customer Service Associate (CSA)**:
**The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible for**:

- Building credibility and trust with the customer by empathizing with their problem in words
- Proactively understanding their needs and responding promptly to resolve their issue
- Leveraging their experience to provide feedback to the team on how to improve client services
- Driving customer communication during critical events

**Essential Functions:

- **
- An obligation to deliver exceptional customer service
- Demonstrate empathy and patience to the customer
- Demonstrate enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis
- Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken
- Ensure policies and procedures are followed
- Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
- Learn and retain a thorough working knowledge of all existing and new process and procedures
- Achieve assigned Key Performance Indicators e.g. Call Handle Time, Quality, CSAT & DSAT
- Attend Team Meetings/additional training sessions as scheduled
- Performs other duties as assigned

**Critical Skills**:

- Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation
- Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs
- Ability to work in a fast-paced, hectic, changing environment
- Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
- Ability to operate a personal computer
- Ability to adhere to all organizational policies and procedures
- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

**Educational/Work Experience and Requirements**:

- Must successfully pass a background check
- Plus 2 or Graduation is a must
- Graduation degree is a plus
- Must have at least0-6 Months customer service experience or equivalent

**Listen attentively to customers’ requirements and suggest appropriate solutions or products**

**Key Requirements:

- **

**Ability to handle rejection, and maintain a positive attitude**

**Target-driven and result-oriented mindset.**

**Benefits:

- **

**Attractive incentives based on performance.**

**Opportunity to grow within the company.**

**Supportive team environment with ongoing training and development.**

**Note: If you’re passionate about customer interaction and fluent in English, Hindi we’d love to hear from you**

**If you have any concern so pls feel free to call us.**

**Thanks**

**B.Nithin**

**HR- Executive**

Pay: ₹10,000.00 - ₹15,000.00 per month

**Experience**:

- Chat suppport: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 7428833648