Franchise Operations Executive

2 days ago

Adajan Surat Gujarat, India B'Creamy Full time

**Job Title**: Operations Executive - FOCO Outlets

**Location**: Surat

**Department**: Franchise Operations

**Reports To**: Operations Manager / Franchise Head

**Role Overview**:
The Operations Executive (FOCO) will support the Operations Manager in overseeing day-to-day functioning of franchise-owned company-operated outlets. The role focuses on ensuring seamless store operations, maintaining SOP compliance, driving sales and profitability, ensuring customer satisfaction, managing manpower, and strengthening franchise relations.

**Key Responsibilities**:

- **Outlet Operations Management**:

- Support smooth daily operations of all FOCO outlets.
- Ensure adherence to company SOPs, hygiene, safety, and quality standards.
- Monitor stock levels, wastage, and consumption reports to control costs.
- **Sales & Revenue Growth**:

- Track and analyze outlet sales performance against targets.
- Support marketing initiatives, events, and promotions execution at outlets.
- Drive upselling/cross-selling programs and customer engagement activities.
- **Franchise & Stakeholder Coordination**:

- Act as a bridge between the company and FOCO partners for operational matters.
- Provide operational support to Franchise Owners and resolve escalation issues.
- Share regular MIS and performance reports with management.
- **Manpower & Training**:

- Assist in recruitment, onboarding, and training of outlet staff.
- Ensure staff adherence to grooming, service, and behavior standards.
- Plan shifts, manage attendance, and support employee engagement at outlets.
- **Process Improvement & Compliance**:

- Audit outlets for operational compliance and suggest improvements.
- Support implementation of new initiatives, menu launches, or technology updates.
- Monitor and escalate maintenance, AMC, or vendor support issues.

**Key Skills & Competencies**:

- Strong knowledge of QSR/F&B retail operations.
- Excellent people management and team leadership skills.
- Analytical ability for sales and operational data.
- Customer-first approach with conflict-resolution ability.
- Good communication and stakeholder management (franchise & internal).
- Proficiency in MS Office (Excel/Reports) and POS systems.

**Qualifications & Experience**:

- Graduate in Hospitality/Retail/Business Management (MBA preferred).
- 3-5 years of experience in F&B/QSR/Retail operations, franchise experience preferred.
- Exposure to multi-outlet management will be an added advantage.

**Career Growth**:
This role acts as a grooming platform to become a full **Operations Manager** handling larger regions and more outlets.

Pay: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Paid sick time

Work Location: In person

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