
Helpdesk Executive
2 days ago
JLL supports the Whole You, personally and professionally.
Helpdesk Executive
Work Dynamics
**What this job involves**:
Redefining user support
“Our customer—our priority” will be your tagline. Supporting the helpdesk operations involving tracking of calls/request till closure with SLA in coordination with Soft service/M&E/F&B team, you will lend your expertise in analyzing data/feedback, Coordinate with stakeholders for events management, tracking daily/weekly/monthly reports that present trends, and identifying areas for improvement.
Being a core part of operations
Innovation is one of the secrets to your success as a Helpdesk Executive.
In this role, you’ll support our Facility Manager through your vast knowledge of data trends and critical information. Likewise, you’ll see to it that our stakeholders get periodic trainings to ensure that they are constantly up-to-speed with helpdesk tool. Not only that, you will also be involved in periodic calls about the performance matrix with the pan-India client and the FM operations team.
On top of these, you’ll take part in the CIWG competition to present your ideas. You will also support the FM helpdesk in the new facilities, including the creation of the location in the tool; and, likewise, train the respective stakeholders.
You’ll also take charge of publishing both the daily SLA report and daily fulfilment report to the pan-India team. Using your superb Microsoft office skills, you will also craft helpdesk-related PPT slides for MMR & QBR
Well-versed in the field
Are you a graduate of any specialisation with two to three years’ experience—or more—in customer services or data management? How about a solid background in continuous improvement initiatives, client engagement and report preparation? If yes, we’d love to chat with you
A relationship builder
Your excellent communications skills be handy when it comes to interacting with a wide range of client staff and demands. Does your PC literacy come with exceptional Microsoft skills? To couple these with, you should also be a great example of being a team player who can drive and follow through with improvement initiatives, and a team asset who can work effectively as part of a team.
**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
-
Helpdesk Executive
10 hours ago
Bangalore, Karnataka, India Jones Lang LaSalle Full timeJLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they...
-
Executive - Helpdesk
7 days ago
Bengaluru, Karnataka, India Cushman & Wakefield Full time**Job Title** Executive - Helpdesk **Job Description Summary** Help Desk Transport** - Manage daily transport operations through effective coordination with vendors. - Ensure timely and efficient vehicle arrangements according to client requirements. - Monitor vendor performance and ensure compliance with service standards and KPIs. - Conduct weekly vendor...
-
Helpdesk Executive
1 day ago
Bengaluru, Karnataka, India Sila Real Estate Full time ₹ 2,40,000 - ₹ 3,60,000 per yearJob Summary:The Helpdesk Executive serves as the first point of contact for residents and visitors in the residential property. This role involves managing resident inquiries, logging and resolving service requests, coordinating with maintenance and security teams, and ensuring timely communication and follow-up to maintain high resident satisfaction.Key...
-
Helpdesk Executive
1 week ago
Bengaluru, Karnataka, India RKGA STARZ PRIVATE LIMITED Full time**Job Title: Helpdesk Esxicutive** **Location: Bangalore and Major Cities of Karnataka** **Salary: ₹18,000 to ₹24,000 per month** **Education: 12th or any degree** **Experience: Minimum 1 year to 3 years** Type of Properties: Apartments, Malls, Commercial Office Spaces, Hospitals, Educational Institutions **Responsibilities**: 1. Complaint...
-
Helpdesk Executive
1 week ago
Bengaluru, Karnataka, India JLL Full timeJLL supports the Whole You, personally and professionally. Helpdesk Executive Integrated Facilities Management — Corporate Solutions (Country, Region) **What this job involves**: Centralising all logs and requests What we’re looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, you’ll provide...
-
Helpdesk Executive
2 days ago
Bengaluru, India Technique Facility Maintenance Services Pvt. Ltd. Full time**Helpdesk Executive** **Qualification: Any Graduate** **Experience: 2+ Years** **Location: Alstom - Embassy Prime** **Responsibilities**: - Must be able to explain simple procedures in writing or verbally. - log all help desk interactions - follow up with employees and associates to ensure complete resolution of issues - redirect problems to correct...
-
Helpdesk Executive
3 days ago
Domlur, Bengaluru, Karnataka, India Paradigm Integrated Facility Services Pvt Ltd Full timeJob Description **Job Summary** Job Title : Helpdesk Executive / Front Office Executive / Receptionist - You will work as a Helpdesk Executive and report on daily basis to the Facility Manager. - You will have to Provide Call logging services - You will Liaise with the Residents and the Clients - Provide assistance in general administrative activities as...
-
Helpdesk Executive
3 days ago
Bengaluru, Karnataka, India JLL Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where...
-
Helpdesk Executive
7 days ago
Bengaluru, Karnataka, India Compass Group Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole & responsibilitiesKey Responsibilities:Receive and log complaints, service requests, and queries via phone, email, or ticketing system.Coordinate with internal teams (housekeeping, maintenance, security, etc.) and vendors for issue resolution.Track the status of complaints and ensure timely closure as per SLA.Maintain and update call logs, complaint...
-
Facility Incharge/helpdesk Executive
5 days ago
Bengaluru, India TalentBee Full time**Job Information**: Industry - Repair / Maintenance Services Salary - 24k-28k City - Bangalore South State/Province - Karnataka Country - India Zip/Postal Code - 560066 We are seeking a Helpdesk executive/Facility incharge for a premium villa in Bangalore white field. Experience in a large residential community will be an added...