Helpdesk Executive

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward Helpdesk Executive Work Dynamics What this job involves Redefining user support Our customer our priority will be your tagline Supporting the helpdesk operations involving tracking of calls request till closure with SLA in coordination with Soft service M E F B team you will lend your expertise in analyzing data feedback Coordinate with stakeholders for events management tracking daily weekly monthly reports that present trends and identifying areas for improvement You ll also keep an eye out for fresh innovative ideas enhance connection with client associates and extend insights to the FM Operations team That said you ll come up with new ways to work with technology upgrades in the applications and share these with the tech team for implementation Being a core part of operations Innovation is one of the secrets to your success as a Helpdesk Executive In this role you ll support our Facility Manager through your vast knowledge of data trends and critical information Likewise you ll see to it that our stakeholders get periodic trainings to ensure that they are constantly up-to-speed with helpdesk tool Not only that you will also be involved in periodic calls about the performance matrix with the pan-India client and the FM operations team On top of these you ll take part in the CIWG competition to present your ideas You will also support the FM helpdesk in the new facilities including the creation of the location in the tool and likewise train the respective stakeholders You ll also take charge of publishing both the daily SLA report and daily fulfilment report to the pan-India team Using your superb Microsoft office skills you will also craft helpdesk-related PPT slides for MMR QBR Sound like you To apply you need to be Well-versed in the field Are you a graduate of any specialisation with two to three years experience or more in customer services or data management How about a solid background in continuous improvement initiatives client engagement and report preparation If yes we d love to chat with you A relationship builder Your excellent communications skills be handy when it comes to interacting with a wide range of client staff and demands Does your PC literacy come with exceptional Microsoft skills To couple these with you should also be a great example of being a team player who can drive and follow through with improvement initiatives and a team asset who can work effectively as part of a team What we can do for you At JLL we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment We will empower your ambitions through our dedicated Total Rewards Program competitive pay and benefits package Apply today Location On-site -Bengaluru KA Scheduled Weekly Hours 48 If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements We re interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and or overall selection process - you may email us at accomodationrequest am jll com This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL