Helpdesk Executive

7 hours ago

Bengaluru Karnataka, India Residential apartment Full time

**Apartment Helpdesk Job Responsibilities**
- **Resident Support & Communication**:

- Act as the first point of contact for residents regarding inquiries, complaints, or service requests.
- Provide updates and follow-up on pending requests until resolution.
- **Complaint & Request Management**:

- Log all service requests, complaints, and queries in the helpdesk system.
- Assign complaints to the concerned department/vendor (housekeeping, electrical, plumbing, security, etc.).
- Track and escalate unresolved issues to management within defined timelines.
- **Visitor & Security Coordination**:

- Coordinate with the security team for visitor management, delivery approvals, and resident safety.
- Maintain records of visitors, vendors, and contractors working in the premises.
- **Maintenance & Facility Support**:

- Register and track common area maintenance issues (lift breakdowns, water leakage, power failures, etc.).
- Coordinate with facility/technical teams for quick resolution.
- Maintain records of preventive maintenance schedules and update status.
- **Communication & Notices**:

- Assist in organizing society events, meetings, and circulars.
- **Payment & Documentation Support**:

- Guide residents in raising requests related to maintenance charges, deposits, and refunds.
- Maintain records of deposits, refunds, and service-related payments (in coordination with Accounts/Finance team).
- Keep documentation of complaints, reports, and approvals for audit and reference.
- **Reporting & Escalation**:

- Prepare daily/weekly/monthly helpdesk reports on complaints, closures, and pending issues.
- Escalate recurring issues or policy violations to Facility Manager/Management Committee.
- **Vendor & Contractor Coordination**:

- Support in coordinating with vendors for repair and service works.
- Track vendor performance and provide feedback to management.
- **Emergency Handling**:

- Assist residents during emergencies such as fire alarms, medical emergencies, or lift breakdowns by coordinating with security, maintenance, or external agencies.
- **Resident Relationship Management**:

- Maintain courteous and professional communication at all times.
- Ensure transparency and fairness in handling resident concerns.
- Promote a positive resident experience in the apartment community.

Pay: ₹10,648.97 - ₹30,072.90 per month

Work Location: In person

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