Helpdesk Executive

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Helpdesk Executive
Work Dynamics

**What this job involves**:
Redefining user support
“Our customer—our priority” will be your tagline. Supporting the helpdesk operations involving tracking of calls/request till closure with SLA in coordination with Soft service/M&E/F&B team, you will lend your expertise in analyzing data/feedback, Coordinate with stakeholders for events management, tracking daily/weekly/monthly reports that present trends, and identifying areas for improvement.

Being a core part of operations
Innovation is one of the secrets to your success as a Helpdesk Executive.

In this role, you’ll support our Facility Manager through your vast knowledge of data trends and critical information. Likewise, you’ll see to it that our stakeholders get periodic trainings to ensure that they are constantly up-to-speed with helpdesk tool. Not only that, you will also be involved in periodic calls about the performance matrix with the pan-India client and the FM operations team.

On top of these, you’ll take part in the CIWG competition to present your ideas. You will also support the FM helpdesk in the new facilities, including the creation of the location in the tool; and, likewise, train the respective stakeholders.

You’ll also take charge of publishing both the daily SLA report and daily fulfilment report to the pan-India team. Using your superb Microsoft office skills, you will also craft helpdesk-related PPT slides for MMR & QBR

Well-versed in the field
Are you a graduate of any specialisation with two to three years’ experience—or more—in customer services or data management? How about a solid background in continuous improvement initiatives, client engagement and report preparation? If yes, we’d love to chat with you

A relationship builder
Your excellent communications skills be handy when it comes to interacting with a wide range of client staff and demands. Does your PC literacy come with exceptional Microsoft skills? To couple these with, you should also be a great example of being a team player who can drive and follow through with improvement initiatives, and a team asset who can work effectively as part of a team.

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.