Helpdesk Executive
6 days ago
Role & responsibilities
Key Responsibilities:
- Receive and log complaints, service requests, and queries via phone, email, or ticketing system.
- Coordinate with internal teams (housekeeping, maintenance, security, etc.) and vendors for issue resolution.
- Track the status of complaints and ensure timely closure as per SLA.
- Maintain and update call logs, complaint registers, and asset tracking sheets.
- Escalate unresolved or urgent issues to the Facility Manager or appropriate team.
- Prepare daily, weekly, and monthly reports on helpdesk activities.
- Support in managing AMC (Annual Maintenance Contracts) and vendor communications.
- Provide courteous and professional service at all times.
Required Skills & Qualifications:
- Graduate in any discipline (preferred: Facility Management, Hospitality, or similar field).
- 13 years of experience in a helpdesk or customer support role (preferably in facility services or property management).
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficient in MS Office (Excel, Word, Outlook).
- Familiarity with helpdesk software or ticketing systems is a plus.
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