Helpdesk Executive

6 days ago

Bengaluru, Karnataka, India Compass Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

Key Responsibilities:

  • Receive and log complaints, service requests, and queries via phone, email, or ticketing system.
  • Coordinate with internal teams (housekeeping, maintenance, security, etc.) and vendors for issue resolution.
  • Track the status of complaints and ensure timely closure as per SLA.
  • Maintain and update call logs, complaint registers, and asset tracking sheets.
  • Escalate unresolved or urgent issues to the Facility Manager or appropriate team.
  • Prepare daily, weekly, and monthly reports on helpdesk activities.
  • Support in managing AMC (Annual Maintenance Contracts) and vendor communications.
  • Provide courteous and professional service at all times.

Required Skills & Qualifications:

  • Graduate in any discipline (preferred: Facility Management, Hospitality, or similar field).
  • 13 years of experience in a helpdesk or customer support role (preferably in facility services or property management).
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficient in MS Office (Excel, Word, Outlook).
  • Familiarity with helpdesk software or ticketing systems is a plus.

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