Executive - Helpdesk

8 hours ago

Bengaluru, Karnataka, India Cushman & Wakefield Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title

Executive - Helpdesk

Job Description Summary

Job Description

Job Description: Help Desk Transport

  • Manage daily transport operations through effective coordination with vendors.
  • Ensure timely and efficient vehicle arrangements according to client requirements.
  • Monitor vendor performance and ensure compliance with service standards and KPIs.
  • Conduct weekly vendor meetings to address issues and improve service delivery.
  • Prepare and share detailed weekly/monthly transport reports and cost summaries with management.
  • Ensure adherence to company and client site compliance and safety regulations.
  • Build strong relationships with client teams and provide responsive support.
  • Drive cost-effective transport solutions and continuous service improvements.
  • Support strategic planning and execution of transport operations at the site level.
  • Lead initiatives to enhance efficiency, reduce costs, and improve client satisfaction.
  • Maintain accurate contract documentation and audit readiness.
  • Proficiency in MS Excel and transport management software
  • Excellent communication and interpersonal skills
  • Experience in vendor management and performance monitoring Promote a strong safety culture and incident-free operations. Strong organizational and multitasking skills with mindfulness
  • Knowledge of transport regulations and safety compliance requirements
  • Ability to work in shifts and handle emergency transport requirements.
  • Problem-solving skills with a proactive approach to challenges
  • Experience working in corporate transport management or facilities management.
  • Knowledge of fleet management and route optimization techniques
  • Experience with implementing transport management systems
  • Background in contract negotiation and service level agreement management
  • Understanding of sustainability practices in transportation

INCO: "Cushman & Wakefield"

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