Facility Helpdesk Executive

1 day ago

Bengaluru, Karnataka, India Compass Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

Key Responsibilities:

  1. Helpdesk Operations

  2. Manage the facilities helpdesk via phone, email, ticketing system, or walk-ins.

  3. Log all service requests/complaints related to maintenance, housekeeping, pantry, HVAC, electrical, plumbing, stationery, etc.

  4. Assign tickets to the appropriate service teams or vendors.

  5. Ticket Management

  6. Track open requests and follow up until resolution.

  7. Escalate unresolved or delayed issues to the Facilities Manager.

  8. Ensure SLA compliance for all ticket closures.

  9. Employee Interaction & Support

  10. Provide prompt responses to employee queries regarding office infrastructure and facility services.

  11. Maintain a courteous and service-oriented demeanor at all times.

  12. Communicate status updates proactively to the requestor.

  13. Vendor Coordination

  14. Coordinate with housekeeping, maintenance, pest control, security, and other service providers to ensure task completion.

  15. Validate job completion and update ticketing systems accordingly.

  16. Administrative Support

  17. Maintain facility checklists and logs.

  18. Assist in planning preventive maintenance schedules.

  19. Support conference room bookings, access card requests, or any workplace logistics needs as per company processes.

  20. Reporting & Documentation

  21. Generate daily/weekly/monthly reports on ticket volumes, resolution time, pending cases, and vendor performance.

  22. Maintain documentation for audit and compliance purposes.

Qualifications:

  • Education: Graduate in any discipline (preferably in administration, facilities, or business management)
  • Experience: 13 years in facility/helpdesk/administrative roles in a corporate setup
  • Languages: English (mandatory), regional language (preferred for local coordination)

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