Helpdesk Executive

Job Description : Helpdesk Executive JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades, or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Work Dynamics What this job involves: Redefining user support Our customerour priority will be your tagline. Supporting the helpdesk operations involving tracking of calls/request till closure with SLA in coordination with Soft service/M&E/F&B team, you will lend your expertise in analyzing data/feedback, coordinate with stakeholders for events management, track daily/weekly/monthly reports that present trends, and identify areas for improvement. Youll also keep an eye out for fresh, innovative ideas, enhance connection with client associates, and extend insights to the FM Operations team. That said, youll come up with new ways to work with technology upgrades in the applications, and share these with the tech team for implementation. Being a core part of operations Innovation is one of the secrets to your success as a Helpdesk Executive. In this role, youll support our Facility Manager through your vast knowledge of data trends and critical information. Likewise, youll see to it that our stakeholders get periodic training to ensure that they are constantly up-to-speed with helpdesk tools. Not only that, you will also be involved in periodic calls about the performance matrix with the pan-India client and the FM operations team. On top of these, youll take part in the CIWG competition to present your ideas. You will also support the FM helpdesk in the new facilities, including the creation of the location in the tool; and, likewise, train the respective stakeholders. Youll also take charge of publishing both the daily SLA report and daily fulfilment report to the pan-India team. Using your superb Microsoft Office skills, you will also craft helpdesk-related PPT slides for MMR & QBR.Sound like you? To apply you need to be: Well-versed in the field Are you a graduate of any specialization with two to three years experienceor morein customer service or data management? How about a solid background in continuous improvement initiatives, client engagement, and report preparation? If yes, wed love to chat with you A relationship builder Your excellent communication skills will be handy when it comes to interacting with a wide range of client staff and demands. Does your PC literacy come with exceptional Microsoft skills? To couple these with, you should also be a great example of being a team player who can drive and follow through with improvement initiatives and a team asset who can work effectively as part of a team.What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package. Apply today Location: On-site Bengaluru, KA Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the tableJLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLLs recruitment process. We endeavor to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Locations: On-site