IT Helpdesk

Position Overview

We are seeking a skilled IT Helpdesk & Security Engineer to serve as the primary administrator for our internal IT infrastructure while establishing and enforcing comprehensive security policies. This dual-role position combines hands-on technical support with strategic security implementation, making it ideal for a technical professional who wants to impact both day-to-day operations and long-term security posture.

Key Responsibilities

IT Infrastructure & Support:

• First-Level Technical Support
  : Provide immediate resolution for hardware, software, and network issues across all departments
• Desktop & Device Management
  : Administer employee workstations, laptops, mobile devices, and peripheral equipment
• Network Infrastructure
  : Manage internal networking components including switches, routers, and access points
• Microsoft Environment Administration
  :
• Manage Microsoft Entra ID (Azure AD) user accounts, groups, and permissions
• Administer SharePoint sites, document libraries, and collaboration spaces
• Oversee OneDrive deployment, storage policies, and file sharing protocols
• Handle Exchange Online mailbox management, distribution lists, and email security

Security & Compliance:

• Firewall Management
  : Configure and maintain physical firewall policies and rules (experience with Sophos Firewall is preferred)
• Security Policy Development
  : Create, implement, and enforce comprehensive security policies across all systems and processes
• Asset & Software Management
  :
• Maintain accurate inventory of all IT assets
• Monitor and control software installations and licenses
• Implement endpoint protection and mobile device management (MDM) solutions
• AI Tools Governance
  : Establish policies and access controls for AI tools and platforms used within the organization
• Audit & Compliance Support
  :
• Participate in InfoSec audits and regulatory compliance assessments
• Ensure adherence to internal and external security standards (ISO 27001, SOC 2, etc.)
• Conduct regular access reviews and permission audits
• Incident Response
  : Develop and execute security incident response plans and procedures

Strategic & Educational Activities:

• Cost Management
  : Assist in IT budget planning, license optimization, and vendor negotiations
• Security Training
  : Educate teams on security best practices, policies, and threat awareness
• Documentation
  : Maintain comprehensive documentation for all systems, processes, and security procedures
• Continuous Improvement
  : Stay current with security threats, technology trends, and industry best practices

Required Qualifications

Technical Skills

• Experience
  : 3+ years in IT support and security administration
• Microsoft Ecosystem
  : Proven experience with Microsoft 365, Entra ID, SharePoint, and Exchange Online
• Network Security
  : Strong understanding of network protocols, firewalls, and security architectures
• Operating Systems
  : Proficiency in Windows (Server and Desktop), with Mac and Linux knowledge preferred
• Security Tools
  : Experience with endpoint protection, vulnerability scanning, and security monitoring tools

Certifications (Preferred)

• Microsoft 365 Certified: Administrator Expert
• CompTIA Security+ or Network+
• Sophos Certified Engineer (highly preferred)
• CISSP, CISM, or similar security certifications

Soft Skills

• Communication
  : Excellent verbal and written communication skills for technical and non-technical audiences
• Problem-Solving
  : Strong analytical and troubleshooting capabilities
• Project Management
  : Ability to manage multiple priorities and deadlines effectively
• Training & Mentoring
  : Comfortable conducting training sessions and creating educational materials
• Adaptability
  : Thrives in a fast-paced environment with evolving technology requirements

Preferred Qualifications

• Firewall Expertise
  : Hands-on experience with Sophos firewall configuration and management
• Cloud Security
  : Experience with Azure security services and cloud infrastructure protection
• Automation
  : Knowledge of PowerShell, scripting, or automation tools
• ITSM Tools
  : Familiarity with ticketing systems and IT service management platforms
• Industry Experience
  : Background in similar industry or regulatory environment
• Advanced Certifications
  : CISSP, CISA, or vendor-specific advanced certifications

What We Offer

• Competitive salary commensurate with experience
• Professional development opportunities and certification support
• Modern technology stack and tools
• Collaborative work environment with growth opportunities
• Health insurance, PTO, etc.

Reporting Structure

This position reports to CISO/ DevSecOps Lead and works closely with Security and DevOps teams.

Application Process

To apply, please submit:

• Current resume highlighting relevant experience
• Cover letter explaining your interest in the dual IT support/security role
• Any relevant certifications or portfolio examples