L1 System Administrator

4 days ago


Bengaluru, Karnataka, India Apex IT Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities :


- Provide first-level technical support to end-users via phone, email, or ticketing system.

- Troubleshoot and resolve issues related to desktops, laptops, printers, and other peripherals.

- Install, configure, laptops, Desktops, Wi-fi Devices and maintain operating systems and

software applications.

- Monitor system performance and report anomalies to senior administrators.

- Assist in user account management (creation, modification, deletion).

- Perform routine maintenance tasks such as backups, updates, and patching.

- Document issues and resolutions in the helpdesk system.

- Escalate unresolved issues to L2/L3 support teams as necessary.

- Support onboarding/offboarding processes including device setup and recovery.

- Maintain inventory of IT assets and update records regularly.


Required Skills & Qualifications :

- Diploma or bachelors degree in computer science, Information Technology, or related field.

- 03 years of experience in IT support or system administration.

- Basic knowledge of Windows/Linux operating systems.

- Familiarity with Intune, Defender, Active Directory, Office 365, and remote desktop tools.

- Understanding of networking fundamentals (IP, DNS, DHCP).

- Strong problem-solving and communication skills.

- Ability to work in a fast-paced environment and manage multiple tasks.



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