L1 Cloud Engineer

2 days ago

Bengaluru, Karnataka, India NTT DATA, Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Preferred Experience:

  • As an L1 cloud engineer, should have good understanding of cloud platform, networking, and storage principleswith focus on Azure.
  • Cloud administration, maintenance, and troubleshooting experience.
  • Monitor cloud and infrastructure services to ensure uninterrupted operations.
  • Monitor and manage support tickets during assigned shifts, ensuring timely and accurate resolution of issues.
  • Respond to alerts and incidents, escalating to higher-level support as necessary.
  • Able to provide shift hours support at L1 level
  • Experience in updating KB articles and SOPs.
  • Request additional information from clients, when necessary, to accurately diagnose and resolve issues.
  • Acknowledge and analyse client emails to identify and understand issues. Provide clear guidance and relevant information to resolve first-level issues.
  • Escalate complex issues to the internal L2 team and track the progress of these escalations to ensure prompt resolution.
  • Well experienced in handling incident, service requests, change requests.
  • Passion for delivering timely and outstanding customer service
  • Great written and oral communication skills with internal and external customers

Basic Qualifications:

  • 2+ years of overall operational experience
  • 2+years of Azure/AWS experience
  • 2+ years of experience working in a diverse cloud support environment in a 24*7 production support model

Preferred Certifications:

  • Azure Fundamentals
  • AWS Cloud Practitioner
  • Four Year BS/BA in Information Technology degree or equivalent experience

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