Helpdesk Executive

3 days ago


Domlur Bengaluru Karnataka, India Paradigm Integrated Facility Services Pvt Ltd Full time

Job Description
**Job Summary**

Job Title : Helpdesk Executive / Front Office Executive / Receptionist
- You will work as a Helpdesk Executive and report on daily basis to the Facility Manager.
- You will have to Provide Call logging services
- You will Liaise with the Residents and the Clients
- Provide assistance in general administrative activities as required
- Identify and escalate priority issues
- Contribute to the Monthly Management Report to Client(s)
- Research required information using available resources

**Responsibilities and Duties**

You will have to Provide Call logging services in accordance with the service guidelines.
- Answer calls professionally and respond to customer inquiries
- Receive and log complaints - Record complete details of the service requests / complaints from employees of (Client). Assign Unique Identity numbers for all service requests / complaints
- Work order / Job cards - Generate job cards / work orders for all service requests with specific tasks by assigning unique reference numbers
- Assign and Dispatch - Assign specific service provider based on the nature of request / complain.
- Follow-up on completion Close service requests by regularly following up with respective service assignee and record response times
- Occupier feedback - Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timing of call closure
- Reporting - Prepare daily / weekly reports on call status. Prepare monthly report on recurring calls and assist Building Engineers in job card analysis
- Ensure compliance of regulations / requirements of Paradigm Services
- Provide assistance in general administrative activities as required
- Identify and escalate priority issues
- Contribute to the Monthly Management Report to Client(s)
- Research required information using available resources
- Participate in Emergency Evacuation procedures including crisis management.
- Manage all Health and Safety issues and actively participate in Health and Safety reviews
- Perform other duties as required by Paradigm Management and/or the Client
- Work closely with Administration in relation to the payment of invoices
- Work closely with Engineering and Facilities in relation to the completion of work orders/ contractor management and agreed operational procedures
- Stay current with system information, changes and updates

**Required Experience, Skills and Qualifications**
- Good Oral Communication Skills in English, Hindi and Local Languages and Good Written Communication Skills in English
- Good Organizational and Time Management Skills
- Good at Record Keeping and maintenance of Documents and Files in Orderly Fashion
- An eye for detail and an ability to analyse qualitative and quantitative information and translate this into strategic deliverables.
- Should be adept to meet changing requirements from own team and/or clients
- If You think you have the above skills, you may Apply, No restrictions on Experience or Education

**About the Company**

We are over 2500 employees strong across Bangalore and working to deliver integrated facilities management to clients at over 200+ locations in Bangalore. We render services to Residential Apartments / Row houses / Villas / Offices / commercial establishments enabling our clients to focus on their core business.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 2 years (preferred)
- Administrative Assistants & Receptionists: 1 year (preferred)

**Speak with the employer**
+91 9341477122


  • Helpdesk Executive

    2 days ago


    Bengaluru, Karnataka, India JLL Full time

    JLL supports the Whole You, personally and professionally. Helpdesk Executive Work Dynamics **What this job involves**: Redefining user support “Our customer—our priority” will be your tagline. Supporting the helpdesk operations involving tracking of calls/request till closure with SLA in coordination with Soft service/M&E/F&B team, you will lend your...

  • Helpdesk Executive

    10 hours ago


    Bangalore, Karnataka, India Jones Lang LaSalle Full time

    JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they...


  • Bengaluru, Karnataka, India Cushman & Wakefield Full time

    **Job Title** Executive - Helpdesk **Job Description Summary** Help Desk Transport** - Manage daily transport operations through effective coordination with vendors. - Ensure timely and efficient vehicle arrangements according to client requirements. - Monitor vendor performance and ensure compliance with service standards and KPIs. - Conduct weekly vendor...

  • Helpdesk Executive

    1 day ago


    Bengaluru, Karnataka, India Sila Real Estate Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Job Summary:The Helpdesk Executive serves as the first point of contact for residents and visitors in the residential property. This role involves managing resident inquiries, logging and resolving service requests, coordinating with maintenance and security teams, and ensuring timely communication and follow-up to maintain high resident satisfaction.Key...

  • Helpdesk Executive

    1 week ago


    Bengaluru, Karnataka, India RKGA STARZ PRIVATE LIMITED Full time

    **Job Title: Helpdesk Esxicutive** **Location: Bangalore and Major Cities of Karnataka** **Salary: ₹18,000 to ₹24,000 per month** **Education: 12th or any degree** **Experience: Minimum 1 year to 3 years** Type of Properties: Apartments, Malls, Commercial Office Spaces, Hospitals, Educational Institutions **Responsibilities**: 1. Complaint...

  • Helpdesk Executive

    1 week ago


    Bengaluru, Karnataka, India JLL Full time

    JLL supports the Whole You, personally and professionally. Helpdesk Executive Integrated Facilities Management — Corporate Solutions (Country, Region) **What this job involves**: Centralising all logs and requests What we’re looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, you’ll provide...

  • Helpdesk Executive

    2 days ago


    Bengaluru, India Technique Facility Maintenance Services Pvt. Ltd. Full time

    **Helpdesk Executive** **Qualification: Any Graduate** **Experience: 2+ Years** **Location: Alstom - Embassy Prime** **Responsibilities**: - Must be able to explain simple procedures in writing or verbally. - log all help desk interactions - follow up with employees and associates to ensure complete resolution of issues - redirect problems to correct...

  • Helpdesk Executive

    3 days ago


    Bengaluru, Karnataka, India JLL Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • Helpdesk Executive

    7 days ago


    Bengaluru, Karnataka, India Compass Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesKey Responsibilities:Receive and log complaints, service requests, and queries via phone, email, or ticketing system.Coordinate with internal teams (housekeeping, maintenance, security, etc.) and vendors for issue resolution.Track the status of complaints and ensure timely closure as per SLA.Maintain and update call logs, complaint...


  • Bengaluru, India TalentBee Full time

    **Job Information**: Industry - Repair / Maintenance Services Salary - 24k-28k City - Bangalore South State/Province - Karnataka Country - India Zip/Postal Code - 560066 We are seeking a Helpdesk executive/Facility incharge for a premium villa in Bangalore white field. Experience in a large residential community will be an added...