IT Helpdesk Support

4 days ago

Bengaluru, India Globalization Partners Full time

Globalization Partners' mission is to eliminate the barriers to global business and make it easy for companies to hire in more than 187+ countries within days. Our renowned culture has been named one of the Top 150 Company Cultures in America, and our goal is to add the best talent to our award-winning team

Our platform enables you to leapfrog over the legal, HR and tax complexities without having to figure out "how" to do business in a foreign country, while getting all the benefits of a global team.

Globalization Partners

International Business, Simplified.

**About the position**

We are hiring for an IT Helpdesk Support, who is excited to work with some of the most amazing talent in the tech industry and will lead the cross-functional technical initiatives to ensure G-P's tactical and strategic objectives are met.

**What you'll do**
- The role acts as an IT Support Technician and perform tasks akin to that of an IT helpdesk.
- Responsible for both IT ticket resolution via a Helpdesk Ticketing system, with management of own work queue.
- Teamwork: Work closely with your global colleagues across IT Support to share knowledge and technical expertise as needed. Provide best in class local support to all G-P executives and staff.
- Documentation/Communication: Document all operating procedures, automation, and best practice initiatives in line with ITIL standards.
- Software: Document and ensure all approved software is catalogued, licensed, and under agreed SLA support.
- Managed services: Work with 3rd party managed services providers/ vendors to provide full and optimal support for all systems globally.

**What we're looking for**
- Minimum **3 years** IT Support experience.
- ITIL best practice for IT Service Management ITIL V3 or V4 certification or at least currently studying for this.
- Experience supporting users in a cloud-based environment.
- Previous experience in a Support Team role (helpdesk or Deskside Support).
- Understanding Cloud Infrastructure (IaaS, PaaS, SaaS) and technologies such as Microsoft Azure, Google Cloud, Amazon Web Services (AWS).
- A strong technical background in topics relevant to this role, such as Azure AD identity management, two-factor authentication, Office 365 administration, client configuration, mobile device management and deployment.
- Knowledge of client automation tools (Intune, JAMF, ConnectWise Automate/Manage), endpoint security platforms (Webroot, Microsoft Security offerings), and collaboration platforms (SharePoint, Slack).
- Strong communication skillset both technical and end user level.

LI-Remote

**About Globalization Partners**

Globalization Partners is the world's leading global employment platform that makes it fast and easy for employers to hire anyone, anywhere, without having to set up international branch offices or subsidiaries.

By using Globalization Partners' proprietary, AI-enabled, automated, and compliant platform, companies can grow revenue faster, improve their access to global talent, and minimize risk. Customers receive around the clock access to the industry's largest and most experienced team of global HR experts who can assist with questions about hiring talent in over 187 countries.

Globalization Partners: Succeed Faster.

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