Customer Support Representative

6 days ago

Bengaluru Karnataka, India ResultsCX Full time

**Description**
**Work onsite in our Bengaluru office**
Are you looking for a rewarding, exciting, and challenging career in Customer Service? At ResultsCX, we will invest in you and in your journey to achieve greater. We provide world-class training and essential tools that will help you deliver exceptional customer experiences and will help you take a step closer to success. Our employees are the cornerstone of our business and the reason we have been recognized for award-winning service to the customers and communities in which we serve.

We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX

**What job duties can I expect to perform as a Customer Support Representative?**
- Providing clear, concise, and thoughtful instructions
- Answering customer questions and providing helpful solutions
- Promoting products and services for our clients
- Resolving customer complaints with fast, friendly, and courteous service

**What requirements must I meet to join the team?**
Educational Background: Graduate in Commerce
- Work Experience: 1-4 years of experience in BPO with exposure to UK / US Banking / Financial Services
- Communication Skills: Excellent verbal and written communication, with a strong command of grammar, spelling, and punctuation.
- Typing Proficiency: Average typing speed of at least 90 words per minute with 97% accuracy.
- Domain Knowledge: Knowledge about Banking operations, Remittance / Payments and / or banking KYC
- Customer Experience Focus: Skilled at handling customer inquiries, including managing difficult or irate customers to ensure a positive resolution.
- Computer Skills: Proficient in Microsoft Word and Excel; capable of using computer tools efficiently for professional tasks.
- Problem Solving: Ability to respond promptly and accurately to customer needs across multiple channels (chat, call)

**Why join our ResultsCX team?**
- Employee Performance Incentives
- Annual Vacations
- Frequent Employee events, Rewards and Recognition
- Career Growth Opportunities

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

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