Customer Support Representative

9 hours ago

Bengaluru Karnataka, India ResultsCX Full time

**Description**

We are seeking a **Patient Support Service Representative** (Voice)**to handle customer queries and provide assistance related to healthcare services. The role requires effective communication skills, attention to detail, and the ability to work in a fast-paced environment.

**What job duties can I expect to perform as a Customer Support Representative?**

- Handle inbound and outbound calls related to healthcare services.
- Service customers seeking support with their monthly healthy benefit package.
- This monthly benefit can be used in pharmacies and is present on a card to be used for over-the-counter medications such as cold/flu and nutritional supplements.
- Customers will seek help with replacement cards, balance checks, and contact information updates.
- Successful associates can distinguish varying levels of customer complexity & communicate effectively.
- Ensure compliance with HIPAA and other healthcare regulations.
- Resolve customer queries efficiently while maintaining professionalism.
- Maintain records of patient interactions and escalate complex cases when needed.

**What requirements must I meet to join the team?**

- Bachelor's degree in any field
- Strong verbal and written communication skills.
- Ability to handle customer inquiries with empathy and professionalism.
- Basic knowledge of healthcare processes and medical terminologies (preferred).
- Problem-solving and multitasking abilities.
- Cognitive and Behavioral Assessment: Traitify - Medium or High
- Language Proficiency: Emmersion - B1 CEFR score
- Typing Test: 25 WPM at 95% accuracy
- Familiarity with CRM software or call center tools (a plus).

**About ResultsCX**

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

  • International Voice/ Nonvoice Support

    5 days ago

    Bellandur, Bengaluru, Karnataka, India Customer support services Full time

    **Job Title: International Customer Support Specialist (Chat & Voice)** **Job Summary**: **Key Responsibilities**: - **Problem Resolution**: Diagnose and troubleshoot a wide range of customer problems, including technical issues, billing inquiries, product questions, and service-related concerns. - **Product Knowledge**: Develop and maintain a deep...

  • Customer Support Representative

    7 days ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Responsible to handle the queries and complaints from Flipkart customers on inbound calls. - Provide information including Delivery time and other queries related to the product. - Fulfill invoice requests on purchased products. - Should have a minimum of 1 Year experience in BPO. - Should be proficient in spoken English and Hindi. Pay: ₹15,000.00 -...

  • Customer Support Representative

    8 hours ago

    Bengaluru, Karnataka, India Genesis HR Services Full time

    **Job Title**: Customer Support Representative - International Voice Process **Location**: Bangalore **Job Type**: Full-time We are hiring for a **Customer Support Representative** role in Bangalore for a **US Process**. Join our team to provide exceptional customer support through the international voice process. **Job Details**: - **Process**:...

  • Customer Support Representative

    1 week ago

    Bengaluru, Karnataka, India Crack-ED Full time

    The job description of a customer support representative typically includes the following responsibilities and qualifications: **Responsibilities**: - **Providing Assistance**: Assisting customers with product information, troubleshooting, order status, billing inquiries, and technical support. - **Issue Resolution**: Resolving customer issues efficiently...

  • Customer Support Representative

    2 days ago

    Karnataka, India Jindal Steel & Power Ltd. Full time

    **Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual...

  • Customer Support Representative

    5 days ago

    Bengaluru, Karnataka, India Zeblaze Solutions Full time

    **Company Overview**: WZATCO is a leading brand specializing in affordable, high-quality projectors for home entertainment, business, and educational use. We are committed to providing our customers with innovative, user-friendly technology and superior customer support. As we continue to grow, we are seeking motivated individuals who are passionate about...

  • Customer Support Representative

    2 weeks ago

    Yelahanka New Town, Bengaluru, Karnataka, India Zeblaze Solutions Full time

    **Join Our Team as a Customer Service Representative!** Are you passionate about delivering exceptional customer experiences? Do you have a knack for solving problems and providing top-notch support? If so, we want you on our dynamic team! **Position**: Customer Service Representative **Type**: Full-Time, Permanent **Location**: In-Person **Salary**:...

  • Customer Support Representative

    8 hours ago

    Mahadevapura, Bengaluru, Karnataka, India Gain.pro Full time

    **Who are we?** Gain.pro is on a mission to provide global private market visibility. Our industry-leading platform combines advanced AI tech with local-for-local research. It delivers the highest quality information on the companies that matter to you most. We serve 100% of MBB/Big-4 advisories, clients representing >$500bn of private equity capital and...

  • Customer Support Representative

    4 days ago

    Hebbal, Bengaluru, Karnataka, India Alphacentric Healthcare Pvt Ltd Full time

    **Title: Customer Support Executive** **Company**: Protyze **Job Type**: Full-time | On-site **Department**: Customer Experience **Work Location**: Protyze Office, Kirloskar Business Park, Hebbal, Bangalore **Working Days: Monday to Saturday** **Timings: 10:00 AM - 7:00 PM** **About Protyze**: Protyze is a growing wellness and nutrition brand committed...

  • Customer Support Representative

    3 weeks ago

    Bengaluru, India RegisterKaro Full time

    Job Title: Customer Support Representative Location: Bangalore Experience: 0–2 years Job Type: Full-time About the Role: We are looking for a motivated and empathetic Customer Support Representative to join our team. You will be the first point of contact for our customers, helping resolve their queries and ensuring a seamless support experience. The ideal...