Customer Support Representative

2 days ago

Bengaluru Karnataka, India Crack-ED Full time

The job description of a customer support representative typically includes the following responsibilities and qualifications:
**Responsibilities**:

- **Providing Assistance**: Assisting customers with product information, troubleshooting, order status, billing inquiries, and technical support.
- **Issue Resolution**: Resolving customer issues efficiently and effectively while maintaining a high level of professionalism and customer satisfaction.
- **Documentation**: Documenting all customer interactions and maintaining accurate records of customer inquiries, actions taken, and resolutions provided.
- **Product Knowledge**: Maintaining a comprehensive understanding of the company's products or services to provide accurate information and support to customers.
- **Collaboration**: Collaborating with other departments such as sales, product development, and operations to address customer needs and concerns.
- **Feedback**: Providing feedback to management regarding common customer issues or trends to improve products, services, and processes.

Pay: From ₹22,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay
- Joining bonus
- Overtime pay
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**

+91 7878203534

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