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Customer Support Representative

2 weeks ago

Bengaluru Karnataka, India BOVA IT SERVICES LLC-FZE Full time

**Job Title**:Customer Support Representative**

**Experience**: 1 - 2 Years

**Location**: Bengaluru, India

**Qualification**: Bachelor’s Degree Holder/Any other equivalent degree

**Timing**: Rotational shift (8:30 AM - 5:30 PM) IST / (2:30 PM - 11:30 PM) IST

**Week offs** : Rotational

**Target Audience**:Middle East

**CTC : Upto INR 3 LPA**

**Responsibilities**:

- Resolve customer complaints and queries efficiently.
- Maintain records of customer interactions and feedback.
- Stay updated on company products and services.
- Share customer feedback and issues with the team.
- Inform customers about new features and updates.
- Monitor and respond to customer inquiries on various channels.
- Work with other departments to resolve customer issues.
- Follow company rules and regulations.

**Basic Requirements**:

- Minimum 12th-grade graduation.
- Proficient in reading and writing English is a must
- 1-2 years of customer support experience.
- Excellent communication and problem-solving skills.
- Customer-oriented attitude.
- Strong customer service skills.
- Ability to meet deadlines and prioritize tasks.
- Patience when handling challenging cases.
- Knowledge of Excel, Word, and PowerPoint.

**Preferred Requirements**:

- Experience with help desk software and remote support tools.
- Familiarity with Customer Relationship Management (CRM) software.

**Company Description**

klipit is a Singaporean-based company with hubs in Dubai, UAE and Bangalore, India that is revolutionizing the way people manage receipts. Our fully automated and paperless receipt system is a sustainability-focused solution that saves time, money, and the environment. Become part of our mission to create a more organized and eco-friendly future.

Pay: Up to ₹300,000.00 per year

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (required)

Application Deadline: 20/12/2024
Expected Start Date: 25/12/2024