Customer Support Representative

9 hours ago

Banashankari Bengaluru Karnataka, India Ditanz Hire Full time

**Job Description for Customer Service Representative**:
**Position Title**: Customer Service Representative

freshers can apply, 10th pass

**Location**: banashankari stage 2

**Job Type**: Full-time

**Job Summary**:
**Key Responsibilities**:

- **Customer Interaction**:

- Provide information about products/services, process orders, and address general customer concerns.
- **Issue Resolution**:

- Investigate and resolve customer complaints or issues in a timely and efficient manner.
- Collaborate with other departments to ensure swift resolution of complex problems.
- **Product Knowledge**:

- Develop a comprehensive understanding of our products/services to effectively assist customers.
- Stay informed about product updates, features, and promotions.
- **Communication**:

- Communicate with customers in a clear, professional, and friendly manner.
- Keep customers informed about the status of their inquiries or issues.
- **Documentation**:

- Maintain accurate and detailed records of customer interactions and transactions.
- Use customer feedback to identify areas for improvement and suggest enhancements.
- **Cross-functional Collaboration**:

- Collaborate with sales, marketing, and technical support teams to ensure a unified and positive customer experience.
- **Proactive Support**:

- Anticipate customer needs and offer proactive solutions.
- Identify opportunities for upselling or cross-selling products/services.

**Job Types**: Full-time, Fresher

**Salary**: ₹14,000.00 - ₹16,000.00 per month

Schedule:

- Day shift

Application Question(s):

- looking for freshers

**Education**:

- Secondary(10th Pass) (required)

**Language**:

- Hindi (required)
- English (preferred)

Ability to Commute:

- Banashankari, Bengaluru, Karnataka (required)

Ability to Relocate:

- Banashankari, Bengaluru, Karnataka: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 6363527471

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