Customer Support Representative
3 days ago
**Position Title**: Customer Support in domestic process
**Department**: Customer Support
**Location**: banashankari stage 2
**FRESHERS CAN APPLY WITH HINDI**
**HINDI IS MANDATORY**
**Job Type**: Full-time
**Job Summary**:
**Key Responsibilities**:
- **Customer Interaction**:
- Ensure a high level of customer satisfaction through timely and accurate resolution of issues.
- **Product Knowledge**:
- Develop a deep understanding of our products and services to effectively assist customers.
- Stay updated on product changes, updates, and new features.
- **Problem Resolution**:
- Identify and analyze customer problems, troubleshoot issues, and provide appropriate solutions.
- Escalate complex issues to the appropriate department for resolution.
- **Documentation**:
- Maintain accurate and detailed records of customer interactions, transactions, and resolutions.
- Provide feedback on common customer issues to improve product or service quality.
- **Collaboration**:
- Work closely with other departments to ensure a seamless customer experience.
- Provide insights and feedback to the product development team based on customer interactions.
- **Customer Education**:
- Educate customers on the use and benefits of our products.
- Provide guidance and training as needed.
- **Feedback Handling**:
- Collect and document customer feedback.
- Contribute to the continuous improvement of customer support processes.
**Salary**: ₹14,000.00 - ₹16,000.00 per month
Schedule:
- Day shift
- Monday to Friday
**Education**:
- Secondary(10th Pass) (required)
**Language**:
- Hindi (preferred)
Ability to Commute:
- Banashankari, Bengaluru, Karnataka (required)
Ability to Relocate:
- Banashankari, Bengaluru, Karnataka: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 7026417561
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