Customer Support Representative

2 days ago

Banashankari Bengaluru Karnataka, India hirebloc Full time

**Position Title**: Customer Support in domestic process

**Department**: Customer Support

**Location**: banashankari stage 2

**FRESHERS CAN APPLY WITH HINDI**

**HINDI IS MANDATORY**

**Job Type**: Full-time

**Job Summary**:
**Key Responsibilities**:

- **Customer Interaction**:

- Ensure a high level of customer satisfaction through timely and accurate resolution of issues.
- **Product Knowledge**:

- Develop a deep understanding of our products and services to effectively assist customers.
- Stay updated on product changes, updates, and new features.
- **Problem Resolution**:

- Identify and analyze customer problems, troubleshoot issues, and provide appropriate solutions.
- Escalate complex issues to the appropriate department for resolution.
- **Documentation**:

- Maintain accurate and detailed records of customer interactions, transactions, and resolutions.
- Provide feedback on common customer issues to improve product or service quality.
- **Collaboration**:

- Work closely with other departments to ensure a seamless customer experience.
- Provide insights and feedback to the product development team based on customer interactions.
- **Customer Education**:

- Educate customers on the use and benefits of our products.
- Provide guidance and training as needed.
- **Feedback Handling**:

- Collect and document customer feedback.
- Contribute to the continuous improvement of customer support processes.

**Salary**: ₹14,000.00 - ₹16,000.00 per month

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Secondary(10th Pass) (required)

**Language**:

- Hindi (preferred)

Ability to Commute:

- Banashankari, Bengaluru, Karnataka (required)

Ability to Relocate:

- Banashankari, Bengaluru, Karnataka: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 7026417561

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