Customer Support Representative

3 days ago

Yelahanka New Town Bengaluru Karnataka, India Zeblaze Solutions Full time

**Join Our Team as a Customer Service Representative**

Are you passionate about delivering exceptional customer experiences? Do you have a knack for solving problems and providing top-notch support? If so, we want you on our dynamic team

**Position**: Customer Service Representative
**Type**: Full-Time, Permanent
**Location**: In-Person
**Salary**: ₹15,000.00 - ₹23,000.00 per month
**Schedule**: Day Shift, Fixed Shift

**What You'll Do**:

- **Issue Resolution**: Promptly investigate and resolve customer concerns, escalating complex cases when necessary.
- **Communication Skills**: Utilize excellent verbal and written communication skills to deliver information clearly and professionally.
- **Customer Education**: Guide customers on product features, usage, and troubleshooting, and promote self-service resources.
- **Multi-Channel Support**: Collaborate with marketing, operations, and customer support teams to deliver a seamless customer experience.
- **Customer Feedback**: Collect and analyze customer feedback to identify trends and opportunities for improvement, and provide valuable insights to the company.

**What You'll Need**:

- **Education**: Higher Secondary (12th Pass) or Diploma/Bachelor’s degree in a related field (preferred).
- **Experience**: At least 1 year of experience in customer service or a related role (preferred).
- **Skills**: Strong communication and interpersonal skills, with the ability to work both independently and as part of a team.
- **Languages**: Proficiency in English and Hindi (preferred).

**Why Join Us?**
- **Professional Growth**: Be part of a team that values learning and development.
- **Dynamic Work Environment**: Work in a fast-paced, supportive, and innovative environment.
- **Competitive Salary & Benefits**: Enjoy a competitive salary package and opportunities for career advancement.

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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