Customer Support Representative

15 hours ago

Bengaluru Karnataka, India asatkalpa Full time

Job Summary:
We are looking for an experienced Customer Support Representative to join our team.

As a Customer Support Representative, you will be responsible for providing excellent

customer service to our clients by addressing their concerns, answering their questions,

While this position will primarily involve customer support related tasks, our Customer

Support/ Operations Representative will also work very closely with the backend

Operations team as and when needed.

**Responsibilities**:

- Would be closely involved in ops but mainly the job would be handling

calls and chat - any customer/ non-customer communication
- Resolve customer complaints and concerns in a timely and efficient

manner.
- Provide accurate information about our services and products to

customers.
- Document all customer interactions and maintain customer databases.
- Follow up with customers to ensure that their issues have been resolved

to their satisfaction.
- Keep up-to-date with industry trends and changes to policies and

procedures.
- Maintain a positive, empathetic, and professional attitude toward

customers.

**Requirements**:

- At least 1 year of experience in customer service
- Some level of prior visa/travel industry knowledge is preferable (not a must)
- Experience handling customer conversations and escalations
- Excellent communication skills - both written and spoken in English & Hindi
- Ability to work in a fast-paced environment and handle multiple tasks

simultaneously
- Ability to deal with ambiguity and learn quickly
- Flexibility to work weekends, holidays, and irregular hours, if needed

**Salary**: From ₹18,000.00 per month

Schedule:

- Day shift
- Morning shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Ability to Commute:

- Bangalore, Karnataka (required)

Ability to Relocate:

- Bangalore, Karnataka: Relocate before starting work (required)

Work Location: In person

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