 
						Customer Support Representative
13 hours ago
Job description for the Customer Support Executive role for BANANA CLUB:
**Job Title: Customer Support Executive**
**Location: Lalbagh, Bengaluru**
**Job Type: Full-Time**
**Experience: 1-3 Year**
**About BANANA CLUB**:
BANANA CLUB is a leading men's apparel brand known for its trendy designs and quality. We are committed to providing an exceptional customer experience and building long-lasting relationships with our customers. We are looking for a dynamic and proactive Customer Support Executive to join our team and ensure our customers receive the best service possible.
**Key Responsibilities**:
- Provide accurate product information, resolve issues, and assist customers with their orders.
- Manage returns, exchanges, and complaints, ensuring customer satisfaction at all times.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with the sales, marketing, and logistics teams to resolve customer issues quickly and efficiently.
- Follow up with customers to ensure resolution of their queries and measure their satisfaction.
- Stay updated on BANANA CLUB’s product range, promotions, and policies to provide informed assistance.
- Identify opportunities to improve customer service processes and suggest improvements.
**Requirements**:
- Proven experience in customer service, preferably in the fashion or retail sector.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and the ability to stay calm under pressure.
- Familiarity with CRM systems and practices.
- Ability to multi-task, prioritize, and manage time effectively.
- Passion for providing top-notch customer service and representing the brand.
**Job Types**: Full-time, Permanent
Pay: ₹10,563.17 - ₹33,617.26 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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