Customer Support Representative

2 weeks ago

Indiranagar Bengaluru Karnataka, India Christian Horta Design and Manufacturing Pvt Ltd Full time

**Company Overview**

Y-Not has been providing promotional and custom designed products for Fortune 1000 brands for over 15 years. We execute our customers warehousing, fulfillment and logístical needs on a global scale through our offices in the United States, India and China. Y-Not designs and manufactures innovative products for companies who recognize the need to develop and maintain a distinctive image for a loyal customer base. Y-Not specializes in unique, custom-designed products that extend a customer's brand.

**Summary/Objective**

Customer success representatives picks up where sales leaves at this critical juncture. Customer Success Rep will be the bridge between the Sales team and Customer support team. They are relationship account managers that expand customer accounts, increase customer retention, solve customer issues and drive customer satisfaction.
- Customer success reps (CSRs) support the Sales team in transitioning sales prospects to loyal customers.
- They are focused on customer loyalty, building close long-term customer relationships, and proactively looking after their customers’ business, suggesting new and innovative ways to keep them succeeding with Y-Not’s products.

Ideal customer success rep. skills
- Strong soft skills - Communication, Presentation, and organizational skills
- Forward Thinking and Relationship management skills

**Roles and Responsibilities**
- Optimize existing processes within the company and actively enhance all Customer Success initiatives
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

**Qualifications**
- Five years of experience in customer service/customer success position strongly preferred
- Experience working in the promotional industry and promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships

**Salary**: ₹400,000.00 - ₹600,000.00 per year

Schedule:

- Evening shift
- Night shift

Ability to commute/relocate:

- Indiranagar, Bengaluru - 560038, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service Representative: 3 years (required)
- total work: 4 years (preferred)
- Design: 1 year (preferred)

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