Customer Support Representative

1 day ago

Bengaluru Karnataka, India Alphacentric Healthcare Pvt Ltd Full time

**Title: Customer Support Executive**
**Company**: Protyze

**Job Type**: Full-time | On-site
**Department**: Customer Experience

**Work Location**: Protyze Office, Kirloskar Business Park, Hebbal, Bangalore

**Working Days: Monday to Saturday**

**Timings: 10:00 AM - 7:00 PM**

**About Protyze**:
Protyze is a growing wellness and nutrition brand committed to delivering high-quality products and exceptional customer service. Located in the heart of Kirloskar Business Park, Hebbal, we are looking for dedicated individuals to join our team and represent the brand in a professional and customer-focused manner.

**Job Summary**:
**Key Responsibilities**:

- Provide detailed and accurate information about Protyze products, orders, returns, and delivery status.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Handle and resolve customer complaints with patience and efficiency.
- Document customer interactions, issues, and resolutions in the CRM system.
- Coordinate with internal departments (logistics, marketing, warehouse) to ensure customer satisfaction.
- Proactively follow up on open issues to ensure complete resolution.
- Share customer feedback with relevant teams for service improvement.

**Requirements**:

- Prior experience in a customer support role preferred; freshers with strong communication skills are welcome to apply.
- Excellent communication skills in English; fluency in Kannada/Hindi is an advantage.
- Ability to remain calm and composed under pressure.
- Good typing speed and familiarity with basic computer tools and CRM platforms.
- Strong listening, problem-solving, and multitasking abilities.

Pay: ₹11,998.01 - ₹29,085.79 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift

Work Location: In person

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