Reservation & Ticketing Executive

2 days ago


Mysuru Karnataka, India strategies96 MS Full time

1. Flight Booking and Reservations:

- Assist customers in booking domestic flights according to their travel preferences

and budget.
- Offer detailed information about flight schedules, routes, and prices to customers.
- Search and recommend the best available flight options using the airline's

reservation system (GDS - Global Distribution System, e.g., Amadeus, TBO, & 1
- Source).
- Process bookings, confirm reservations, and ensure all flight details are correct.

2. Ticket Issuance and Management:

- Issue and reissue airline tickets accurately, ensuring all relevant details (passenger

name, flight details, dates) are correct.
- Ensure tickets are issued according to the company's policies and airline

requirements.
- Handle ticket cancellations, refunds, and changes in compliance with the airline's

terms and conditions.
- Manage ticketing deadlines and ensure timely issuance.

3. Customer Service & Assistance:

- Address customer queries related to flight bookings, baggage policies, check-in

procedures, and travel restrictions.
- Provide advice on the best flight routes and timings based on customer preferences.
- Assist customers with changes to bookings, seat selections, and special requests

(e.g., dietary needs, assistance with mobility, etc.).
- Handle complaints or issues related to tickets or flight reservations and provide

appropriate resolutions.

4. Fare Calculation & Payment Handling:

- Provide customers with detailed information on flight fares, taxes, and any

additional fees.
- Accurately calculate and confirm fare prices based on ticket types, class of service,

and applicable discounts or promotions.
- Process payments for ticket purchases, including cash, credit card, or other methods

of payment.
- Ensure proper issuance of receipts and documentation for transactions.

5. Documentation & Record Keeping:

- Maintain accurate records of all transactions, including flight bookings,

cancellations, refunds, and exchanges.
- Update the booking database with customer information and ticket details.
- Ensure all ticketing-related documents comply with legal and airline-specific

requirements.
- Provide customers with travel itineraries and confirmation documents.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹25,000.00 per month

Work Location: In person

Application Deadline: 03/03/2025



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