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Reservation Executive

2 weeks ago

Bengaluru Karnataka, India The Fern Hotels Full time

**Job Title**: Reservation Executive
**Department**: Front Office
**Reports To**: Front Office Manager

**Job Summary**:
The Reservation Executive is responsible for handling guest inquiries, processing reservations, and ensuring seamless booking experiences for individual, corporate, and group guests. This role requires strong communication skills, attention to detail, and a customer-focused approach to maximize room occupancy and revenue.

**Key Responsibilities**:

- Process and confirm reservations, ensuring accuracy in guest details, dates, rates, and payment information.
- Maintain up-to-date knowledge of hotel room types, packages, promotions, and facilities.
- Upsell room categories and promote special offers to maximize revenue.
- Coordinate with the Front Office and Housekeeping teams for smooth check-ins and special guest requests.
- Manage group bookings, corporate accounts, and travel agency reservations.
- Maintain records of reservations and cancellations in the property management system (PMS).
- Handle amendments, special requests, and complaints in a professional and timely manner.
- Monitor room availability to avoid overbooking situations.
- Ensure all reservations follow hotel policies and standard operating procedures.

**Skills & Qualifications**:

- Bachelor’s degree in Hospitality, Tourism, or related field preferred.
- Previous experience in hotel reservations or front office is an advantage.
- Proficiency in hotel PMS software (e.g., Opera, IDS, Cloudbeds).
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work under pressure and handle multiple tasks.
- Good sales and upselling techniques.

**Work Environment**:

- Office-based within the hotel premises.
- Rotational shifts, including weekends and holidays.

**Job Types**: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

**Speak with the employer**
+91 9535867549